Description

Essential Functions

Check-In

• Greets patients and other visitors arriving for appointments
• Responsible for checking in patients (entering demographics, insurance, and authorizations)
• Collects all co-payments/balances upfront
• Calls PCPs to obtain referrals and/or authorizations if required by new insurance
• Obtains new providers' information to add to NextGen
• Obtains, verifies, and enters patient information into EMR. Ensures the accuracy of all entries
• Responsible to scan paperwork to EMR
• Completes end-of-day closing duties
• Assists in cross-training new personnel in regard to front desk duties
• Answers phones promptly and courteously, handles requests and inquiries, or routes as appropriate

Check-Out

• Responsible for checking out every patient
• Makes follow-up appointments and follows appointment scheduling protocol and forcing power protocol
• Posts charges and keeps up-to-date on the posting of capitations
• Faxes back the notes to the PCP or referral physician
• Collects co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scans all supporting documentation into the patient’s chart
• Verifies online or calls insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
• Coordinates with patients regarding their insurance benefits and medical provider program
• Re-verifies existing patient insurance coverage

Requirements

Job Specifications

Typically has the following skills or abilities: 

High School Diploma required

Customer Service experience

Ability to handle multiple tasks simultaneously in a fast-paced environment

Ability to handle and diffuse patient complaints and disagreements

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook

English/Spanish bilingual required

#LI-ONSITE