Job Description

Will support the NGA’s Agile Web Presence through customer support services for the Globe. Will work closely with assigned staff, senior specialists, or task leads to ensure customer satisfaction. The frequency of occurrence of the below-listed requirements are weekly, unless otherwise stated.

• Coordinate tasking responses associated with the Globe to ensure governance policies, opinions and perspectives of the Globe are fully coordinated and accurately reflected.
• Participate in tracking feedback daily from the Globe audience to gauge customer experience.
• Perform customer service duties to include email response and disposition of Globe feedback as appropriate.
• Resolve product and service discrepancies for online feedback for the Globe.
• Develop user stories/features based on Globe feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status.

Required Skills

• 7 years of relevant experience in Information Technology and customer support
• Bachelor’s degree or an additional 8 years of experience
• Demonstrated experience in a distinct functional or cross functional business area (experience may be broad based crossing government or industry markets and may also include knowledge of applicable tools, methodologies, or best practices).
• Demonstrated experience to manage and adjudicate application feedback.
• Demonstrated experience applying data gathering and analytical skills.

About Bravo Consulting Group

Bravo Consulting Groupis a people first company!