Title: Field Support Tech Job Family: D&T Background Package: Standard Package-No Drug Test Hours: M-F 8-5pm Remote/Hybrid/In-Person: Hybrid (99% Remote) Location: 6100 Uptown Blvd Albuquerque, New Mexico
Report on-site once every few months potentially - parking provided. Candidate does need to be local to the Albuquerque area. Assignment Duration: 6 Months Potential to convert to FTE, If so, what rate: Potentially Resource's typical working day: This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.
The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.
Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Provides recommendations of program changes to correct software problems.
o May provide informal assistance such as technical guidance and/or training to coworkers.
o May coordinate work and assign tasks. Years of Experience needed: 2-3 years Level of Education: Associate's Degree or Technical School Systems/Software proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting Certifications/Licenses: n/a Top Must have Skills: o Level I - II desktop support
o Superb communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options. Top Nice to have Skills: Certifications Interview Process: Two interviews

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