Position Description

The Inside Sales Representative will work daily with customers to resolve their needs timely and efficiently. The position includes all facets of inside sales in product selection and quoting, customer service, shipping & return of goods, expediting and handling customer complaints. This position supports & interacts with outside sales to drive growth.

Ideal Experience

The ideal candidate will have a motivation for customer service and have at least 4 years of successful inside sales / customer service experience in an industrial environment, preferably in valves and flow control products. Additionally, they should feel comfortable with understanding and interpreting process flow conditions in order to discern customer requirements. This relationship-builder must have excellent interpersonal skills (in person, on the phone, and via email) and be computer literate in a high-paced office environment. The ideal candidate should also possess a high level of actuation and controls knowledge to be successful in this role. The ability to understand and interpret technical requirements and successfully communicate that information internally and to our customers is key.

Position Functions:

• Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors
• Quotes products and services to customers, outside sales and entry into Dynamics 365.
• Enters customer orders into Infor LN
• Aids customers and outside sales with the requirements and proper product selection
• Uses a computer & CRT to retrieve customer information, product stock status information, the status of purchase orders, delivery information and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information
• Works closely with production and Inventory Control regarding deliveries of scheduled shipments for non-stock items needed for customer orders.
• Professional, respectful customer communications
• Satisfies customers with technical issues, delivery, expediting, returns and complaints
• Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued
• Occasional on-call or after hours support on a rotational basis.

Qualifications:

• Bachelor's degree - technical or business preferred
• Customer service personality
• 4 years of customer service or sales experience – valves and/or automation, (chemical oil or gas industry) preferred
• Mechanical/technical aptitude
• Proficient with MS Office (Outlook, Excel, Word, PowerPoint)

Please Note:

• Immigration sponsorship not offered for this position

Experience

• 4 year(s): Customer Interaction
• 4 year(s): Technical Knowledge of Valves

Education

• Bachelors or better in Engineering or related field

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Thought Provoking: Capable of making others think deeply on a subject
• Functional Expert: Considered a thought leader on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)