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Medical / Dental / Vision / STD / LTD / Life / AD & D

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BASIC FUNCTION

A Clinic Supervisor is a key leadership role responsible for managing the daily operations of a healthcare clinic, typically a single site with no more than four (4) providers, under the oversight of a Regional Director or Clinic Manager.

PRIMARY RESPONSIBILITIES AND DUTIES

1) Operations Management:

a) Manage and coordinate assigned aspects of daily clinic operations

b) Ensure appropriate staffing schedules

c) Review and implement clinic workflows centric to the patient

d) Review and manage the organizational and clinic/site resources to ensure the appropriate allocation to optimize efficiency and patient satisfaction.

e) Respond to directives by one-up leader regarding operational initiatives

2) Financial Management:

a) Monitor and manage assigned tasks related to the clinic's financial performance, including adherence to grant standards

b) Recommend and implement strategies to improve financial outcomes and control costs

c) Reconcile daily receipts and day sheets to prepare timely bank deposits and summary recap reports as directed

3) Quality Improvement Focus:

a) Recommend and implement quality improvement programs to maintain high standards of patient care and compliance with organizational and industry regulations.

b) Monitor and analyze key performance indicators and recommend improvement initiatives based upon data measures.

4) Patient Relations (Customer Service):

a) Create and maintain a culture of customer excellence

b) Ensure excellent patient experience by addressing patient concerns, resolving complaints, and implementing measures to enhance patient satisfaction and loyalty.

5) Regulatory Compliance:

a) Remain updated on healthcare regulations, policies, and procedures

b) Ensure the clinic's compliance with relevant legal and regulatory requirements.

6) Communication and Collaboration:

a) Foster effective communication and collaboration among clinic staff, providers, colleagues, and other organizational team members to achieve desired clinic performance

b) Foster effective communication and collaboration among external stakeholders, such as local community organizations, insurance companies, vendors, and referring healthcare providers

7) Performs other duties as assigned

a) Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

LEADERSHIP RESPONSIBLITIES

1) Provides supervision to departmental staff:

a) Assigns duties to employees and provides daily guidance and supervision

b) Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities

c) Ensures that employees are aware of, and adhere to, appropriate company policies and procedures.

d) Provides input into the maintenance and upkeep of departmental job descriptions.

e) Reviews employee assignments and provides specific instructions on completion of tasks/responsibilities.

f) Prepares and conducts performance appraisals for immediate staff.

g) Participates in hiring, disciplinary, and termination procedures.

h) Effectively prioritize tasks and projects based on business needs and resources

i) Ensure alignment of initiatives with organizational priorities and objectives

j) Manage competing demands and adapt to changing priorities

QUALIFICATIONS:

GENERAL PROFESSIONAL DEVELOPMENT

1. Organizational Skills - Displays more advanced organizational skills in an administrative capacity to organize projects or others' work.

2. Problem Solving Skills - Devises effective solutions to situations encountered based on the general goals and objectives of the healthcare administrative function.

3. Communication Skills - Able to effectively communicate opinions drawn from conclusions using inference and logic.

4. Critical Thinking Skills – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

5. Problem Resolution - Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.

6. Math Development - must be able to solve mathematical problems and understand statistics.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

1) Must possess a high school diploma or General Educational Development (GED) certificate.

2) Preferred: Two (2) years of healthcare setting work experience

LICENSES & CERTIFICATIONS

1) Required: Valid state Driver’s License

2) Preferred: Automobile insurance with reliable transportation

Mission: To provide evidence-based healthcare utilizing a patient empowered team approach resulting in individual wellness.

Vision: Best place for patients to receive care. Best place for providers to practice medicine. Best place for employees to work.

Values: Integrity, Respect, Empathy, Ethics, Excellence, Diversity, Safety, Professional.