Employer Paid Benefits: $0 for employee only coverage

Medical / Dental / Vision / STD / LTD / Life / AD & D

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BASIC FUNCTION

Working in collaboration as a member of the Triad Clinic Leadership Team (Triad Team), per the Triad Team standard operating procedure (SOP), the Operations Manager II is a key administrative role responsible for overseeing the daily operations of a single large healthcare clinic, multiple healthcare clinic sites, and/or multiple services lines, typically supporting more than four (4) providers across multiple sites. This position plays a crucial role in ensuring smooth functioning and efficient delivery of healthcare services.

PRIMARY RESPONSIBILITIES AND DUTIES

1. Operations Management & Best Practices:

1. Manage and coordinate all aspects of daily clinic business operations.
2. Responsible for supervising non-clinical staff and non-clinical functions typically associated with practice management activities, such as front desk scheduling and patient check-in/intake related activities.
3. Creates schedules for responsible staff and ensures adequate staffing ratios; report staffing productivity to leadership.
4. Under the Triad Team structure, Implement & maintain standard clinic workflows centric to the patient.
5. Review and manage the organizational and clinic/facilities resources to ensure the appropriate allocation to optimize efficiency and patient satisfaction.
6. Fill-in for staff shortages as applicable per operational needs
   1. Has working knowledge of equipment, HIT, and procedures.
   2. Performs clinic supply ordering, with input from the Triad Team

2. Financial Management:

1. Monitor and manage the clinic's financial performance related to elements under span of control, including adherence to grant standards.
2. Advise, develop, and implement strategies to improve financial outcomes and control costs.
3. Reconcile daily receipts and day sheets to prepare timely bank deposits and summary recap reports as directed.
4. Develop and manage clinic budget, collaborating with one up Leader and the Triad Team for input.

3. Quality Improvement:

1. Develop and implement quality improvement programs to maintain high standards of patient care and compliance with organizational and industry regulations.
2. Monitor and analyze key performance indicators and implement improvement initiatives based upon data measures.
3. Ensure staff and providers are aware and involved with initiatives to identify and implement performance improvement activities

4. Patient Relations (Customer Service):

1. Create and maintain a culture of customer excellence.
2. Ensure excellent patient experience by addressing patient concerns, resolving complaints, and implementing measures to enhance patient satisfaction and loyalty.

5. Regulatory, Accreditation & Programmatic Compliance

1. Remain updated on healthcare regulations, policies, and procedures.

1. In collaboration with Triad Team, responsible for assuring clinic compliance with all federal, state, and regulatory requirements.
2. Coordinates follow-up on areas requiring corrective action.

6. Communication, Collaboration and Team Engagement:

1. Foster effective communication and collaboration among clinic staff, providers, colleagues, and other organizational team members to achieve desired clinic performance and team engagement.

1. Foster effective communication and collaboration among external stakeholders, such as local community organizations, insurance companies, vendors, and referring healthcare providers Collaborates with Triad Team to conducts clinical staff meetings with the triad team, at a minimum monthly.
2. Attends quality, operations, education, and other meetings as required.
3. Cross-trains to cover other departments or sites as necessary.

7. Performs other duties as assigned

LEADERSHIP RESPONSIBLITIES

1. Provides overall management and direction to clinic staff:
   1. Determines the most effective method for assigning responsibilities and duties to department employees.
   2. Maintains job descriptions, procedures and other documentation related to the organization of the department.
   3. Assigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilities.
   4. Ensures that employees are aware of and adhere to all company policies and procedures and conveys all senior management communications and directives.
   5. Reviews departmental work for thoroughness and accuracy and provides specific instructions to direct reports and employees on completion of tasks/responsibilities.
   6. Prepares and conducts performance appraisals for immediate staff:
   7. Works with One up Leader and Human Resources to recruit, hire, and onboard staff
   8. Works with One up Leader and Human Resource to support the disciplinary and termination procedures when needed
   9. Effectively prioritize tasks and projects based on business needs and resources
      1. Ensure alignment of initiatives with organizational priorities and objectives
      2. Manage competing demands and adapt to changing priorities

QUALIFICATIONS:

GENERAL PROFESSIONAL DEVELOPMENT

1. Organizational Skills - Displays more advanced organizational skills in an administrative capacity in order to organize projects or the work of others.
2. Problem Solving Skills - Devises effective solutions to situations encountered based on the general goals and objectives of the healthcare administrative function.
3. Communication Skills - Able to effectively communicate opinions drawn from conclusions using inference and logic.
4. Critical Thinking Skills – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
5. Problem Resolution - Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities, or governmental authorities.
6. Math Development - must be able to solve mathematical problems and understand statistics.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

TECHNICAL SKILLS

1. Word Processing Skills: Prepares more complex documents in Microsoft Word including creating tables, charts, graphs, and other elements.
2. Spreadsheet Skills: Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
3. Graphics/Presentation Skills: Creates basic presentations in Microsoft PowerPoint.
4. Other Software Skills:
   1. Uses HRIS (Human Resource Information System) to manage HR (Human Resource) employee record keeping, workforce reporting, talent management, time & attendance, and benefits administration
   2. Uses CRM or like software to manage and evaluate customer/patient information for business development of process improvement opportunities

LICENSES & CERTIFICATIONS

1. Required: Valid state Driver’s License
2. Preferred: Automobile insurance with reliable transportation

Mission: To provide evidence-based healthcare utilizing a patient empowered team approach resulting in individual wellness.

Vision: Best place for patients to receive care. Best place for providers to practice medicine. Best place for employees to work.

Values: Integrity, Respect, Empathy, Ethics, Excellence, Diversity, Safety, Professional.