Job description

At Breathe Diagnostics, we are looking for an entry-level Customer Service Agent to work directly with our patient's over-the-phone to discuss insurance benefits, appointments and ensure their success on long term respiratory therapy. They will be empathetic, patient, and passionately communicative. They are willing to adapt and learn new things to better assist our clients and ensure the highest quality of service. The target is to generate a pleasant experience, respond efficiently to customer inquiries and maintain high customer satisfaction. This representativewill handle the scheduling of daily appointments and new set-ups, they will also act as daily support to our intake coordinator and assist with composing/maintaining patient accounts.

We are willing to train extensively for the right candidate.

Responsibilities

• Manage large amounts of incoming calls, both scheduling and not scheduling related.
• Review medical records for accuracy prior to dispensing medical equipment
• Provide support to our intake coordinator and communicating to physicians offices regarding pending records
• Preparing consent information and equipment for the start of patient therapy
• Perform the task of submitting referrals to alternate provider(s) in the event we are unable to service
• Answer questions ranging from; paying a bill, scheduling appointments, equipment/shipment requests
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools, while following communication procedures/guidelines and policies
• Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of patient interactions, process patient accounts and file documents

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving in daily tasks
• Strong phone contact handling skills and active listening
• Ability to adapt and work closely with a team toward a common goal
• Flexibility and understanding of consistent change/update in physician requests and insurance requirements
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of situations
• Excellent communication, presentation skills, and patience when dealing with clients
• Ability to multi-task, prioritize, and manage time effectively
• Consistency in attendance and work ethic

Job Type: Full-time

Pay: $16.00 per hour

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Corona, CA 92878 (Preferred)

Work Location: In person