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Our team in Henderson currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES
Job Summary :
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs.
This position is responsible for accurate and prompt processing of customer orders and full order life cycle management : order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.
Job Description :
Teamwork : Responsible for working both proactively and productively with teammates to resolve issues for the
customer rather than treat service as a solo act.
Order Entry, Management and Processing : Responsible for efficient and accurate order placement, order
confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
Communication : Ability to manage internal and external requests via multiple platforms, while remaining organized
and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting
requirements and customer expectations internally to determine a solution. Present answers / options to the
customer and follow up to ensure resolution.
Build and Develop Customer Relationships : Establish sustainable and collaborative relationships through open,
knowledgeable, and interactive communication with the customer. Intentional effort is required to development
and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires
confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous
service.
Data Integrity : Responsible for working with the Commercial team and the customer to safeguard the integrity and
accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all
parties and reduce errors that result from bad / incorrect data.Teamwork : Responsible for working both proactively and productively with teammates to resolve issues for the
customer rather than treat service as a solo act.
Order Entry, Management and Processing : Responsible for efficient and accurate order placement, order
confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
Communication : Ability to manage internal and external requests via multiple platforms, while remaining organized
and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting
requirements and customer expectations internally to determine a solution. Present answers / options to the
customer and follow up to ensure resolution.
Build and Develop Customer Relationships : Establish sustainable and collaborative relationships through open,
knowledgeable, and interactive communication with the customer. Intentional effort is required to development
and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires
confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous
service.
Data Integrity : Responsible for working with the Commercial team and the customer to safeguard the integrity and
accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all
parties and reduce errors that result from bad / incorrect data.Teamwork : Responsible for working both proactively and productively with teammates to resolve issues for the
customer rather than treat service as a solo act.
Order Entry, Management and Processing : Responsible for efficient and accurate order placement, order
confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
Communication : Ability to manage internal and external requests via multiple platforms, while remaining organized
and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting
requirements and customer expectations internally to determine a solution. Present answers / options to the
customer and follow up to ensure resolution.
Build and Develop Customer Relationships : Establish sustainable and collaborative relationships through open,
knowledgeable, and interactive communication with the customer. Intentional effort is required to development
and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires
confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous
service.
Data Integrity : Responsible for working with the Commercial team and the customer to safeguard the integrity and
accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all
parties and reduce errors that result from bad / incorrect data.
YOUR PROFILE
Education and Experience :
2 years of experience in Customer Service, Customer Success, or a similar discipline. OR 5 years of
relevant professional experience, Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.2 years of experience in Customer Service, Customer Success, or a similar discipline. OR 5 years of
relevant professional experience, Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.2 years of experience in Customer Service, Customer Success, or a similar discipline. OR 5 years of
relevant professional experience, Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.2 years of experience in Customer Service, Customer Success, or a similar discipline. OR 5 years of
relevant professional experience, Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.2 years of experience in Customer Service, Customer Success, or a similar discipline. OR 5 years of
relevant professional experience, Chemical Distribution or Manufacturing is a plus.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.
Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.
OUR OFFER
Last updated : 2024-08-16
Full Time
Wholesale
$40k-51k (estimate)
08/17/2024
11/16/2024
brenntag.com
SOUTH PLAINFIELD, NJ
7,500 - 15,000
1874
STEVEN TERWINDT
$3B - $5B
Wholesale
Brenntag ConnectingChemistry worldwide Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,000 employees worldwide and operates a network of more than 670 sites in 77 countries. In 2020, Brenntag generated sales of around 11.8 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-m...ade application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. In the field of sustainability, Brenntag pursues specific goals and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares are listed at the Frankfurt Stock Exchange and are included in the MDAX and DAX 50 ESG.
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The job skills required for Customer service representative include Customer Service, Billing, Microsoft Office, Customer Satisfaction, Listening, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.