State Farm Agency, located in Vernon, CT has an immediate opening for a full-time, Licensed Insurance Office Manager. Must be fully licensed (Property and Casualty and Life & Health insurance licenses). As an Office Manager you will support our agency to continually achieve its goals. You will empower our team by implementing and supporting office policies and consistently ensuring excellent and mutually beneficial customer experiences.

We seek a professional with stellar customer service and collaboration skills to support our agency and community by promoting State Farm products and services. Must be very organized, have a sense of urgency, keen attention to detail, trustworthy with confidential info, and gets things done personally and can keep on top of others to get things done. If this sounds like you, please submit your resume and we will follow up with the next steps.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Qualifications:

• Excellent communication skills - written, verbal, and listening.
• Highly organized and detail-oriented
• Experience in customer service.
• Experience in managing customer service preferred.
• Proactive in problem-solving
• Able to work in and manage a team environment.
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Property and Casualty License required.
• Life and Health License required.

Benefits:

• Salary
• Generous Paid time off
• Group Life
• Health Benefits
• Retirement plan with matching contribution