HIGH LEVEL RESPONSIBILITIES:

• Contribute to an atmosphere that balances a casual/friendly feel with professionalism
• Help customers of all ages learn their way around the store and develop an understanding of how the Bricks & Minifigs experience is unique
• Make sure the environment is safe and welcoming
• When customer service is not required, prioritize time around other essential duties in a way that demonstrates efficiency, proficiency, and ability to follow directions
• Collaborating proactively and constructively with line management and other colleagues

SPECIFIC RESPONSIBILITIES:

50% Greeting and assisting customers in person and on the phone (requires a lot of standing)

5% Checking customers out on the point-of-sale system

10% Sorting and cleaning bulk LEGO

10% Building and repairing used sets

5% Organizing and stocking products (requires lifting up to 50 pounds)

5% Sharing in cleaning responsibilities (e.g. vacuuming, restroom, dusting)

5% Supporting hosted and un-hosted in-store party events

5% Supporting management with creative ideas and shared customer feedback

5% Sharing in other general retail activities as needed (e.g. annual stock count, special events)

Responsibilities:

- Assist customers in finding the products they need and provide product information and recommendations.
- Operate cash registers and handle cash, credit card transactions, and other payment methods.
- Maintain a clean and organized store environment, including stockrooms, shelves, and checkout areas.
- Receive and process stock shipments, including unloading and stocking merchandise.
- Manage inventory levels and conduct cycle counts to ensure accurate inventory levels.
- Use basic math skills to handle cash register transactions and make change.
- Provide support to other sales associates and management as needed.
- Use retail math skills to make informed decisions about inventory levels and sales strategies.
- Utilize effective communication skills to interact with customers, colleagues, and management.
- Provide exceptional customer service by responding promptly to customer inquiries and addressing customer concerns.
- Demonstrate a strong understanding of retail sales principles and practices.
- Perform other duties as assigned by management.

Requirements:

- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to lift up to 50 pounds and stand for long periods of time.
- Proficiency in basic math and retail math concepts.
- Experience in retail sales or customer service is preferred.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- skills are an asset.
- Availability to work a variety of shifts, including evenings, weekends, and holidays.

Skills:

- Supervising
- Retail sales
- Basic math
- Communicate
- Retail math
- Stock
- Cash register
- Cash handling
- Sales

KNOWLEDGE, SKILLS & ABILITIES

● Excellent oral and written English communication

● Ability to be welcoming and approachable

● Highly organized with good quantitative ability and high degree of accuracy

● Intermediate LEGO building skills

● Rapidly learn about a variety of goods and systems

● Preferred: Knowledge of LEGO product, themes, and history

● Preferred: 1 years of experience in customer service

● Act with integrity and accountability

● Understand and follow policies, processes and ethical requirements

● Work collaboratively with others

● A desire to develop your skills and grow within the role and organization

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

● Physically able to lift and move heavy boxes and stand for long periods of time

COMPENSATION, PERKS AND SHIFTS

● This position requires up to 30 hours per week with wages generally starting from $11.00/hour (depending on experience and availability) with individual and group sales bonus potential.

● Employee discounts and product bonuses as per Employee Discount Policy

● The shifts run through all the days open (including specified Holidays)

NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the organization and environment. The job description does not constitute an employment agreement between the employer and employee and is subject to change by Management as the requirements of the job change.

Job Type: Part-time

Pay: $10.00 - $12.84 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Day shift
• Evening shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Bowling Green, KY 42104 (Required)

Ability to Relocate:

• Bowling Green, KY 42104: Relocate before starting work (Required)

Work Location: In person