40 Call center supervisor Jobs in Austin, TX
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Bridge Personnel Services is Hiring a Call center supervisor Near Austin, TX
Call Center Supervisor
Greater Austin, TX Area
Onsite
Comradery and opportunity are two key areas available at this growing company in Austin, Texas. Do you have leadership and customer service experience and are in search of a new opportunity?
Grow yourself and your career with this fantastic role as a Call Center Supervisor.
This employer has been voted the best place to work for 3 consecutive years. As a Call Center Supervisor, you will be managing a call center department’s staff and handling any escalated issues through customer service.
You will deliver quarterly reviews, assist and coordinate training programs, perform audit reviews, and serve as a mentor to your colleagues.
Responsibilities :
- Manage an assigned workload while still providing technical support to the department
- Direct management of call center department staff
- Create, review, and manage daily work schedules
- Handles escalated issues to ensure high-quality customer service results
- Perform manual check payment requests
- Perform examiner performance audit reviews
- Write and deliver quarterly performance reviews
- Coach and train less experienced examiners
- Serve as a mentor to the entire call center department
- Assist with promoting and managing an effective training program
- Conducts trend analysis
- Review selected dealership accounts
- Assist in staffing as needed
- Assist with processing payroll of employees by validating hours, requested PTO, and attendance
Qualifications :
- 2 years of call center environment experience
- 2 years prior leadership experience
- Experience with team training, development, and management
- Ability to make decisions, resolve problems, prioritize assignments, and direct the workforce in an ever-changing environment
Compensation :
- $55,000-$60,000 / year
- 4-6 weeks of paid, hands-on training
- Team building events that are hosted in-office and virtual
- Onsite office location provides an enriching work environment, surrounded by nature
- Complimentary snacks, breakfast, lunch, and coffee are available to employees while onsite!
Hours :
- Monday-Friday between 7 am - 7 pm (Shift assigned between those hours)
- Saturday’s from 8 am-3 pm
Industry : Automotive Finance
Automotive Finance
Last updated : 2024-06-19
Job Summary
Full Time
$57k-78k (estimate)
06/21/2024
06/26/2024
The job skills required for Call center supervisor include Call Center, Customer Service, Leadership, Performance Review, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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