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This is onsite 5 days/week and is a contract to hire position.
The Service Desk Analyst role oversees all 1st & 2nd level support needs of the agency’s desktops, laptops, mobile devices, network, telecommunications systems, and all Microsoft based software. Responsible for managing the IT Service Desk’s ticketing systems including escalation, prioritization and dispatching of staff for resolution and ongoing maintenance. Ensures adherence to service level agreements and KPI metrics and standards.
The candidate will also oversee the IT onboarding and off-boarding process by managing the ordering, configuration, setup, and tracking of required devices, licenses, supplies, and software to ensure within the agreed upon time frames.
Responsibilities
Strategy & Planning
Acquisition & Deployment
Operational Management
Qualifications
Full Time
Business Services
$56k-70k (estimate)
06/13/2024
07/11/2024
bridge-talent.com
WATERFORD, CT
25 - 50
2002
Private
$10M - $50M
Business Services
Bridge Talent provides information technology staffing solutions.
The job skills required for Service Desk Analyst include Customer Service, Service Desk, Active Directory, Microsoft Office, Analysis, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.