We are looking for a Technology Support Specialist to join our Technology Team at Bridgewater Bank in St Louis Park, MN. In this role, this individual will provide support and guidance to employees and be responsible for managing end user systems and applications deployed within the Bank. This is an excellent opportunity for someone interested in “hands on” experience with a broad set of technology solutions supporting business growth and employee productivity.

RESPONSIBILITIES: 

• Work as part of a team to provide Tier 1 support for Bank employees and perform basic troubleshooting and problem-solving actions
• Manage Service Desk tickets on a wide range of tasks and incidents across various products and services
• Collaborate with senior members of Technology to escalate and resolve issues with the opportunity to learn and grow within the organization
• Learn foundational technology platforms that support banking customers and employees
• Document processes and procedures to enhance the knowledgebase for support

QUALIFICATIONS:

• Exceptional customer service skills
• Aptitude to quickly learn technical concepts and communicate to technical and non-technical users
• Strong interpersonal and organizational skills
• Ability to work independently and as part of a team
• Capacity to multi-task and quickly prioritize duties
• Associate’s Degree or equivalent experience (required), Bachelor’s Degree or equivalent experience (preferred)

PREFERRED SKILLS:

• Experience working on a technology team in support of end users
• Working knowledge of ServiceNow ITSM
• Experience with macOS, Windows, and iOS

ABOUT BRIDGEWATER BANK:

It all started with a vision in 2005. This vision was to create a full-service, entrepreneurial bank where clients would notice a difference, team members would be challenged to grow, and the culture would be optimistic. Over a decade later, this unconventional attitude laid the foundation of Bridgewater Bank, a nationwide top-performing bank with an award-winning culture.

We’re on a mission to become the finest entrepreneurial bank in the Twin Cities. And it’s working. Join our team and you will be surrounded by remarkable people who want to challenge the status quo and redefine what it means to work in this industry. This journey began in 2005, and it’s just getting started. Will you join us?

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Non- Exempt