You haven't searched anything yet.
Job Description
Title: Member Service Representative
Reports to: Director of Branch Operations
Position Summary: Serve as a liaison between the member and the credit union. Provide account information and transaction services on a full range of products and services for Bridgeway Credit Union. Responsible for processing a variety of financial transactions with varying levels of complexity, including processing teller transactions, the opening of membership, and certificate of deposit accounts. Follow procedures, balance cash drawers and can identify and resolve discrepancies and differences.
Responsibilities and Duties
EDUCATION and/or EXPERIENCE: High School Diploma or GED.
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands or fingers to, handle or feel objects, tools or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
There is minimum discomfort from noise in this area. Detailed instructions and procedures to be followed in a potentially hazardous condition (i.e. robbery) are received to minimize the risk. Ability to travel including over to other branch locations and/or to training programs.
Comprehensive Benefit Package Includes:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Teledoc Services Available
• Company Paid Life Insurance
• Company Paid Life Disability Insurance
• 401(k) Program with Company Match
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Employee Perks and Discounts
• Advancement Opportunities
• Tuition Reimbursement
LANGUAGE SKILLS: Ability to read, analyze, professional journals, technical procedures, or governmental regulations. Ability to interact with other employees, directors, and management.
OTHER SKILLS and ABILITIES: Ability to operate a personal computer and relevant software to access the credit union's accounting system and member account information. Basic knowledge of microcomputers with the ability to use Microsoft Excel and Word. Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job. Excellent verbal and written communication skills along with leadership abilities.
Bridgeway Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
$32k-39k (estimate)
04/21/2023
08/15/2024
bridgewaycu.org
Phenix City, AL
<25
The job skills required for Member Service Representative include Products and Services, Cash Handling, Written Communication, Leadership, Cross-Selling, Consumer Loans, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.