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Call Center Supervisor - South Weymouth-(3294514)
Description
About Us
Brigham Health Harbor Medical Associates is a large multispecialty Ambulatory Practice with multiple locations across the South Shore.
We believe that patient care comes first! Our team of physicians, nurse practitioners, physician assistants, nurses and support staff recognize the importance of prompt, expert and compassionate care for patients whose needs span general health maintenance to treatment for complex medical problems.
Our physicians, who are on the staff at South Shore Hospital as well as Brigham and Women’s Hospital, provide advanced care for patients with a broad range of medical conditions.
Role Overview
Under the general direction of the Regional Executive Director of Practice Operations, the Call Center Supervisor is responsible for the daily oversight of the Stetson Call Center and its staff.
This includes hiring, maintaining schedules, forecasting workloads, monitoring incoming volume, abandonment rates, telephone change requests in relation to the Stetson Call Center.
The Call Center Supervisor will be responsible for supervising, mentoring, and coaching all the Stetson Call Center staff.
Qualifications
Qualifications
Education :
Experience :
Skills :
This position operates as a team member along with other clinical and administrative staff.Support and assistance is provided by all team members as well as corporate staff, as needed.
Last updated : 2024-07-02
Full Time
Ambulatory Healthcare Services
$63k-86k (estimate)
07/03/2024
10/01/2024
brighamandwomens.org
BOSTON, MA
7,500 - 15,000
1994
KARL H BREUING MD
$1B - $3B
Ambulatory Healthcare Services
The job skills required for Call center supervisor include Call Center, Customer Service, Coaching, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
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The Call Center Supervisor provides supervision and training to the call center staff.
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An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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