Director, Pillar Management

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are looking for a Director, Pillar Management to join our growing team! In this role, you will accelerate value creation from existing initiatives via strategic problem-solving to remove roadblocks/set up enablers and define incremental initiatives to bridge value gap. You will support the execution of respective initiatives, track initiative progress and communicate to the Transformation Office. You will collaborate across other functions of Transformation Office (Rapid Response, Operational Excellence, Governance, Analytics Strategy & Governance) to execute a highly targeted approach to achieve financial and operational metrics that matter. In terms of the inter-play amongst distinct functions with Transformation Office:

• Pillar team focuses on actions plans of varying business units to achieve metrics that matter, engages with the business to provide weekly visibility, and develops mitigation plans in close collaboration with business units and Transformation Office.
• Rapid Response takes point on deep dives, Ops Excellence reviews / addresses a prioritized set of cross-functional processes, Governance creates visibility of metrics at executive / board level through various forums and Analytics provides Enterprise-level data governance.

You will also manage ensuring team (pillar leads) & stakeholder accountability against transformation charter, delivering end-to-end results on metrics that matter, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption.

Qualifications

As the Director, Pillar Team, your duties and responsibilities will include:

• Collaborate with initiative owners and pillar sponsor daily to aid execution
  • Decide what they need to advance their initiatives
  • Escalate key issues to the proper parties
  • Proactively work with initiative teams and any other stakeholder to improve process and conduct goals faster
• Track initiative goals and progress
  • Complete initiative charters and keep them up to date
  • Keep master tracker updated for relevant initiatives
  • Find gap between budget and initiative quantification
• Support Rapid Response & Operational Excellence team (when relevant) in troubleshooting and accelerating
  • Be a catalyst to Rapid Response and Operational Excellence team in quickly finding initiative challenges by providing context and data
  • Have point of view on potential challenges and fixes
  • Find Initiative Accelerants
    • Find gaps between existing transformation initiatives and budget / long-range plan targets
    • Diagnose major roadblocks to initiatives, find root causes and design plans to address
• Program strategic review
  • Risk assessment of the overall value creation plan
  • Proactively find ways to continuously improve existing transformation program and to mitigate its risks
• Executive communication
  • Prepare comprehensive reports in coordination with the rest of the Transformation team and presentations summarizing the status of transformation initiatives, including key milestones, achievements, and challenges
  • Present findings to senior leadership and stakeholders, providing actionable insights and recommendations for improvement

Additional Information

WHAT IT TAKES TO CATCH OUR EYE:

• Multi-Functional Telecom background
  • Understands organizational areas holistically, and how interplay amongst business units works to create shareholder, frontline and customer value
  • Understands business functions and key drivers of associated business area
  • Ability to navigate ambiguous problem contexts and find relevant issues/resolutions through a structured process
  • Excellent quantitative skills and data driven decision making capabilities
• Strong project management organizational skills
  • Excel and PowerPoint ability
  • Effective communication skills
  • Thinks ahead
  • Strong executive communication / presence
  • Ability to clearly articulate insights (verbal & written)
• Stakeholder Management
  • Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
  • Navigate Brightspeed organization: Knows people, tools, and data sources to support initiative leads
  • Unwavering focus on results while creating strong relationships
  • Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously
• Required experience
  • 10 years of experience in a top tier strategy consulting firm, or 10 years of relevant Telecom experience
  • 10 years of relevant experience and career progression
• Track-record of academic rigor
  • Bachelor’s or Master's Degree in Business Administration, Engineering, or related field at a leading university

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice