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At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
We are currently looking for an IT Manager, Business Process Automation to join our growing team. In this role, you will Identify business process re-engineering and automation needs within customer contact center teams and implement automated systems for better tracking and better efficiency in supporting customers. You will manage a team of software engineers, testers, architects and build automation to eliminate or reduce the fallout scenarios for Backoffice function. You will be responsible for working with various contact center teams and the product team to identify their automation needs. In this position, you will sork with different IT groups in identifying the fallout scenarios and fixing the gaps. You will also track project status, report on risks & dependencies and delivery timelines on a weekly basis.
As an IT Manager, Business Process Automation, your duties and responsibilities will include:
WHAT IT TAKES TO CATCH OUR EYE:
BONUS POINTS FOR:
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WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
Full Time
Business Services
$115k-146k (estimate)
06/27/2024
08/26/2024
brightspeed.com
Atlanta, GA
<25
Business Services