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At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web! Job Description Brightspeed is looking for a Lead Operations Engineer for our Enterprise and Wholesale group to join our team! As a Lead Operations Engineer, your responsibilities will include: Assuming ownership and accountability in areas of recognized technical expertise and provides technical, leadership, guidance, and assistance across different segments. Principal work includes high-level trouble identification and resolution for unique, complex or chronic type network problems, i.e. hardware, software, design, or provisioning. This position proactively takes the technical lead on technical issues or concerns, effectively identifying and resolving problems related to service assurance, network reliability, and customer satisfaction. Communicate frequently with Customers, Vendors, Local Exchange Carriers and other internal Brightspeed workgroups. The Lead Operations Engineer will act as the subject matter expert for the Service Assurance, Central Office and Field Technicians offering real-time technical knowledge transfer as well as training and escalation support. Demonstrate technical proficiency in multiple equipment types. Develops, reviews, and issues documentation, such as Methods of Procedures (MOP), Technical Job Aids, Vendor Manuals, Standard Configurations, and so forth. As new technologies are introduced, this position will provide course feedback and guidance for training targeted for center technicians and other Brightspeed workgroups as needed. Must be able to work within a 24/7 365-day environment. Qualifications What It Takes To Catch Our Eye: Bonus Points For: WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer/Veterans/Disabled For all applicants, please take a moment to review our Privacy Notices:
Additional Information
Full Time
Business Services
$94k-113k (estimate)
09/02/2024
09/12/2024
brightspeed.com
Atlanta, GA
<25
Business Services