Do you have scheduling, customer service & client relations experience in healthcare?

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Before You Apply, Make Sure You Qualify…

• You have a Bachelor’s degree (preferred).
• You can participate in an on-call rotation.
• You have 5 years experience as Customer Care Leader.
• You have 5 years customer service experience in healthcare.
• You have 5 years of scheduling experience in healthcare.
• You have 5 years of phone call customer service in healthcare.
• You have CPR Certification.
• You are proficient in basic computer skills.
• You are proficient in MScOffice (Outlook, Word, Excel, and PowerPoint); internet.
• You have knowledge of HIPAA & healthcare office regulations.
• You have excellent organization, planning & project management skills.
• You have a negative TB skin test or chest x-ray.
• You have a valid driver’s license & auto insurance.
• You have your own reliable vehicle.

Sound Like YOU? - Click Apply NOW or Call (between 6am-11pm) @ (803)578-9900!

Make SURE you have 5 years experience of customer service (in healthcare)!

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What’s the Schedule?

• On-Call As-Needed
• Mon-Fri
• 8am-5pm (general hours)

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Look Good to YOU?? - Click Apply NOW or Call (between 6am-11pm) @ (803)578-9900!

Do you have 5 years of scheduling experience in healthcare?

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Your Daily Responsibilities…

• Effectively manage the customer care procedures
• Process new client referral calls; tracks inquiry process, schedules home visits.
• Send information to client prospects.
• Follow plan of care details (developed by *DON or other staff RN under direction of DON).
• Support & use all technology tools & resources. (ABS, Hireology Applicant Tracking System, Learning Management System, BrightConnect (Intranet)).
• Must be able to process schedules for up to 80 clients and 1,800 hours per week.
• Track client feedback regarding field staff performance & quality care standards.
• Complete/verify Mobile Shift Maintenance.
• Complete & track all Touch Points (24, 7, 30)
• Billing & coding management.
• Ensure timely & accurate billing, coding & hourly time records / reporting.

If You Can Do This - Click Apply NOW or Call (between 6am-11pm) @ (803)578-9900!\

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Who is the Customer Care Manager?

• Serves as point of contact for client/customer relations.
• Ensures care and staff coverage 24/7.
• Schedules field staff.
• Inquiry conversions.
• Full participation & management of on-call duty/rotation.
• Communicate & educate field staff about specific client needs.
• Ensure on-call phone & assigned staff are properly trained and available as needed.
• Manage all Touch Points (field staff, care recipient and family caregiver).

Is this YOU? - Apply NOW or Give Us a Call @ (803)578-9900!

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Other CCM Responsibilities…

• Demonstrate & foster the core values behaviors during all interactions with clients, employees, vendors, and other business partners.
• Exceed client care standards.
• Supports intake calls & service standards.
• Implement & execute consistent conversion practices.
• Meet or exceed “inquiry to client” conversion goals for the branch.
• Support maintenance of client files and security.

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What’s in it for YOU?

• $40,000 / year on-call pay
• Potential for bonuses.
• Performance reviews for bonus eligibility will occur after 6 months & annually thereafter
• Weekly Pay w/ Direct Deposit
• Referral Bonus ($150-200)
• 2 weeks of Paid Time Off
• Dental, Life, Disability & Vision Insurance (Employer paid)
• Health Insurance (Employer-paid)
• Profit Sharing Retirement Program

Ready to Get Started? - Apply NOW or Give Us a Call @ (803)578-9900!

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If you got this far, we’d LOVE to hear from you!

Go ahead & apply now on Indeed OR… Give us a call @ (803)578-9900!

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

2024

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health

Schedule:

• Day shift
• Monday to Friday
• On call

Application Question(s):

• Do you have a clean & valid drivers license w/ proof of car insurance?

Education:

• Bachelor's (Required)

Experience:

• Scheduling in healthcare: 5 years (Required)
• Phone call customer service in healthcare: 5 years (Required)
• Customer relationship management: 5 years (Required)
• Customer service in healthcare: 5 years (Required)

Work Location: On the road