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Dont wait, take the next step in your career today. Brisa Rodriguez Farmers Insurance in ENNIS, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative.
If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you.
No prior experience in INDUSTRY ? No problem! This is the perfect opportunity to transfer your experience to break into a new industry.
Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know.
Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities.
Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired.
Apply now to join our team and our commitment to customer satisfaction and success.
Benefits
Hourly Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Paid Time Off (PTO)
Responsibilities
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Schedule appointments for sales staff to meet prospective customers.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provides on-going support to insurance clients as needed.
Stay up-to-date on industry market trends and best practices.
Handle customer renewals.
Requirement
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Create relationships from a cold start.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication / interpersonal skills.
Must have ability to multi-task.
Professional phone etiquette.
Career minded vision.
Great Customer Service Skills.
Works well with other employees and is a team player with a positive attitude.
No insurance experience required but must be willing to learn
Ability to take initiative, be proactive, and think outside the box.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Ability to identify and solve problems, think critically, and make decisions quickly.
Last updated : 2024-05-30
Full Time
$37k-47k (estimate)
05/31/2024
08/30/2024
The job skills required for Customer service include Customer Service, Customer Satisfaction, Initiative, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.