Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

This position is an Associate Director role within Commercialization IT, Content Platforms and Delivery. This role would be responsible for leading strategic technical content platform architecture roadmaps and future vision. As the innovation lead, this role would be looking at continuous innovation to accelerate content creation process across both medical and commercial content. The role would lead innovation initiatives across the content platforms leveraging multiple technologies including GenAI, AI/ML and content data integration. It would also warrant partnering with Senior Architect(s) and technical leads on innovation initiatives across platforms for changes. The solution architecture, design & development responsibilities would go across both new programs as well as operational technical change governance.

Key Responsibilities:

• Partner with the leads of Worldwide Commercialization Excellence (WCE), Commercialization IT teams within Content Platforms and Delivery, Customer Engagement Platforms, Enterprise/Information Architects, and the broader IT matrix organization with an app specific focus on solution architecture, design & delivery of new digital capabilities, and a secondary focus on the enablement and simplification of existing digital capabilities to drive effective content enablement experience. 
• Collaborate with IT partners and business teams to understand requirements and use cases. Improve or align requirement outcomes to deliver successful release for new initiatives and enhancements. 
• Contribute & manage macro architectures and technology blueprints, system architecture and design documentation and CLAD processes. 
• Support Senior Architect(s) with solution architecture & design
• Strong understanding of modular content and integrations to digital capabilities on Vault platforms, including integration with authoring and publishing platforms 
• Understanding of Veeva Vault PromoMats and MedComms development processes. Strong knowledge & hands on experience managing the end-to-end content lifecycle i.e., content creation, content storage, content review & approval, content assembly/authoring & content distribution and production.
• Responsible for regular coaching and training for depth of knowledge of Jr Developer team to match Veeva and BMS technology need and job growth. Set training objectives and ensure knowledge success or certifications. 
• Assist development teammates contribute to requirement grooming, documentation, UT test plan, ST and UAT during release and ad hoc change. 
• Provide hands-on L2/L3 support for Veeva Vault PromoMats and MedComms application. Assist with tracking, logging, monitoring, and driving to resolution of end user issues. 
• Tactical leader for content platforms driving Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out a potential solution to scale into production. 
• Demonstrate the ability to identify high value capabilities with clear differentiators when making digital capability platform choices. Identify opportunities for continuous improvement. 
• Responsible for ensuring that all development functions are successful in their delivery of services to support the digital solutions enablement of the Omni-Channel Capabilities group. 
• Responsible for exploring and looking at new ways of working, using Gen AI approach for content creation, tagging, extraction, and modular content generation and support are desirable. 
• Lead the design and development of content solution architectures, ensuring scalability, reliability, and performance.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Evaluate and select appropriate technologies and tools, including GenAI, to support content management and delivery needs.
• Define and enforce best practices for content architecture, ensuring consistency and adherence to BMS standards.
• Lead the GenAI development team to integrate the platform into BMS existing content management systems.
• Define and implement workflows that leverage GenAI's capabilities to automate content creation, review and approval, authoring and publishing processes.
• Ensure seamless integration of GenAI with other BMS content platforms and tools, maximizing its potential across the organization.
• Explore opportunities to utilize GenAI to enhance the speed and quality of content authoring across all channels and tactics.
• Stay up to date with emerging trends and technologies in content management and delivery, including advancements in new GenAI models
• Lead proof-of-concept initiatives to evaluate new tools and technologies, including for potential implementation.
• Foster a culture of continuous improvement, encouraging team members to contribute ideas and implement innovative solutions.
• Work closely with vendors and external partners to ensure seamless integration of content solutions and platforms.
• Provide technical leadership and guidance to development teams, ensuring alignment with architectural standards and best practices

Desired Experience

• Commercialization (Commercial Medical) domain & Digital Capability Solutions development experience. 
• Excellent collaboration and communication skills, with the ability to build strong partnerships. Ability to clearly articulate and translate technical elements in business terms.
• Expertise on software-development lifecycle methodologies including Agile, Lean, Waterfall etc.
• Strong understanding of Validated Delivery and GxP standards. Should be willing join teammates strategically and hands-on to deliver proper requirements, functional design documents, Trace Matrix, and test scripts. 
• Experienced in Vault Java SDK, Vault to Vault Integration and Spark functionality. A solid knowledge of Web Development (HTML, CSS, JavaScript) is a bonus towards future need.
• Able to refresh, migrate data and maintain Vault sandboxes.
• Strong development/configuration experience of Commercialization Veeva Vault (PromoMats & MedComms) platforms. Hands-on experience with Veeva system integrations and content authoring/publishing tools. 
• Solid understanding of Veeva CRM application, especially as it integrates with PromoMats and MedComms.
• Experience in complex, content workflows and user access design. 
• Experience and understanding of system integrations to support business processes. 
• Hands-on experience with ETL tools such as AWS Glue, Informatica and integration platforms such as Mulesoft or webMethods are good to have. 
• Knowledge of querying/programming languages such as SQL, SOQL, Python and JavaScript/JSON are an added advantage. 
• Experience with Git, AI Predictive Solutions, ChatGPT and GenAI

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
• Minimum of 9 years of experience in content management, solution architecture, or a related field.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Work experience in an architect role and understanding of architectural methodologies and best practices. 
• 7 years of experience in the following: Digital Asset Management (DAM), Content Management System (CMS), Medical, Legal & Regulatory (MLR) review. 
• 7 years hands on experience working with but not limited to: Veeva Vault PromoMats and/or MedComms. Other Vault platform experience will be considered. 
• Experience in Veeva API connection and coding for functionality enhancements and integration.
• Knowledge of multi-channel content distribution to CRM (Veeva IVA and Approved Email).
• Strong knowledge of Vault content load in Vault (and manual in Veeva CRM). 
• A Vault Platform Administrator Certification & significant hands-on configuration and data experience. 

• Demonstrates strong presentation and influencing skills with key partners across functions/regions. 
• Knowledge of other emerging technologies such as artificial intelligence, machine learning, or natural language processing in the context of content management.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.