3 Help Desk Coordinator Jobs in Lakewood, CO
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Brite is Hiring a Help Desk Coordinator Near Lakewood, CO
Brite Systems offers competitive benefits such as (but not limited to) group Medical, Dental, Vision, and Life insurance, Paid Leave, 401-K match, etc.
We focus on providing our clients with simplified, innovative technology solutions to improve and streamline the user experience. Brite Systems confidently brings the right people, customized approach, and successful track record to each opportunity. If you are looking to be part of a strong, collaborative culture, Brite Systems is the place for you to grow your career.
Job Description
- Help Desk provides a single point of contact for initial problem reporting of IT related issues.
- This single point of contact requires the performance of triage on reported problems, collecting all necessary information, resolution of the end user problems by the service desk staff, or escalation of the issue.
- The service desk will provide first line support (tier I and tier II support) to the end users that will include but are not limited to recording, troubleshooting, and providing solutions to end-user IT related issues involving owned workstations, laptops, mobile devices, standard software and applications.
- A ticketing system will be used to record, manage and track the life cycle of end user IT related issues.
- The contractor shall ensure that the service desk is responsive to end user problems.
- The contractor shall develop a communications plan that outlines the procedures and feedback processes for the dissemination of information to customers and for the systematic gathering of feedback.
- The contractor shall appoint a dedicated team lead who will be responsible for directly managing all day-to-day operations and monitoring problems as they are reported for both service desk locations.
- The Contractor shall record all calls into supported Service Desk Ticketing system.
- Service Desk employees are responsible for recording required data (Customer contact
- information, issue to be addressed, etc.) for each call.
- The Contractor shall research technical documentation, determine the urgency, provide
- instruction to the user, and either close the ticket or escalate the call.
- The Contractor shall monitor the escalated tickets to insure they are being resolved according to defined completing/closing tickets timely. Reminders and notifications to Supervisor may be required.
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-63k (estimate)
06/05/2024
06/29/2024
thebritegroup.com
LEESBURG, VA
<25
2002
ASH BANERJEE
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Help Desk Coordinator include Help Desk, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Coordinator positions, which can be used as a reference in future career path planning. As a Help Desk Coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Coordinator. You can explore the career advancement for a Help Desk Coordinator below and select your interested title to get hiring information.
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