1 AUS (Sydney) - Consular Services Officer, AO Job in Sydney, FL
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AUS (Sydney) - Consular Services Officer, AO
$66k-83k (estimate)
Contractor
3 Weeks Ago
British Embassy Mexico City is Hiring an AUS (Sydney) - Consular Services Officer, AO Near Sydney, FL
Main Purpose Of JobAs a member of the Consular Team in Sydney, you will provide high quality consular services to British nationals visiting or residing throughout New South Wales and the Australian Capital Territory in line with our public guide: Support for British nationals abroad.
You will work in an immediate team of 3 caseworkers to independently manage a range of consular assistance cases. You will report directly to the Consular Manager NSW/ACT located at the British Consulate-General in Sydney who will support you to deliver consular work and lead on more complex matters requiring escalation. You may also be expected to support consular service delivery in other parts of Australia and/or the Oceania region, where consular work can be complex due to differences in local contexts.
Consular officers could make a direct difference to people’s lives in challenging circumstances. The job includes dealing with sensitive issues and may involve responding to crises and stressful events. The successful candidate will be working in a fast-paced and complex environment where the ability to work under pressure and with difficult subject matter is vital.
Those shortlisted can expect to be interviewed on 24 or 25 June.
Roles And ResponsibilitiesConsular assistance service delivery
You will work in an immediate team of 3 caseworkers to independently manage a range of consular assistance cases. You will report directly to the Consular Manager NSW/ACT located at the British Consulate-General in Sydney who will support you to deliver consular work and lead on more complex matters requiring escalation. You may also be expected to support consular service delivery in other parts of Australia and/or the Oceania region, where consular work can be complex due to differences in local contexts.
Consular officers could make a direct difference to people’s lives in challenging circumstances. The job includes dealing with sensitive issues and may involve responding to crises and stressful events. The successful candidate will be working in a fast-paced and complex environment where the ability to work under pressure and with difficult subject matter is vital.
Those shortlisted can expect to be interviewed on 24 or 25 June.
Roles And ResponsibilitiesConsular assistance service delivery
- Sensitively deliver accurate advice, information and case management services to British nationals and their families (mostly remotely via telephone or email) on a range of issues such as imprisonment and detention; financial hardship and destitution; hospitalisations; supporting bereaved families; missing persons; mental health needs; child custody and other sensitive issues
- Provide occasional face-to-face support, including visiting British nationals in prison, immigration detention facilities, hospitals etc.
- Manage our Emergency Travel Document (ETD) service by printing ETDs, maintaining our collection appointment booking system, occasionally facilitating interviews, and escalating any complex issues to our ETD Centre
- Organise citizenship ceremonies, and occasionally other consular stakeholder or public-facing events
- Respond to customer correspondence in a timely and efficient manner
- Maintain accurate and concise case records on consular case management systems
- Assist the team to build and maintain relationships with local authorities, including state and federal government agencies (the Australian Border Force and Corrective Services NSW) and non-government organisations to support case management
- Work collaboratively with internal teams, including colleagues and senior leaders in Australia, Oceania, consular casework teams in the UK and the FCDO overseas network
- Participate in team planning and delivery of consular prevention and stakeholder engagement activities
- Monitor changes in local procedures and practices, ensuring that all information and guidance given to British nationals reflects changes and is up to date, e.g. service provider lists, travel advice, web content on GOV.UK
- As part of our whole-of-mission approach to crisis, participate in crisis preparation and response duties in the event of a crisis affecting a significant number of British nationals, including crisis events outside of Australia. Although rare, crisis work may involve working beyond your normal remit and outside your contracted hours
Job Summary
JOB TYPE
Contractor
SALARY
$66k-83k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
07/05/2024
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