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Call Center Sales Representative
Part Time Orlando
Position Title:Call Center Sales and Service Representative
Report to:Sales Manager
Status:Part-time
Location:Orlando FL
As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers questions while making their experience personable and memorable.
Knowledge, Skills and Abilities:
? Enthusiastic personality
? Strong sales and customer service skills
? Ability to maintain a positive attitude when speaking to customers
? Ability to adhere to a schedule, follow policies and procedures of British Swim School
? Competent with phone systems and appropriate computer programs
? Able to multi-task
? Ability to fluently speak more than one language is a plus
? Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.
Roles and Responsibilities
? Answer calls, manage online chat and respond to emails
? Research required information using available resources
? Manage and resolve customer issues and complaints
? Provide customers with product and service information
? Accurately enter new customer information into system
? Update existing customer information
? Process orders, forms and applications
? Identify and escalate priority issues
? Route calls to appropriate resource
? Make follow up and outbound calls as needed to follow up on leads
? Document all call information according to standard operating procedures
? Complete call logs
? Produce call reports
Qualifications:
? Customer service and sales experience
? High School education or equivalent
Compensation: $12.00 - $14.00 per hour
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Full Time
$34k-45k (estimate)
06/24/2024
07/11/2024
britishswimschoolfranchise.com
Fort Lauderdale, FL
100 - 200
Sports & Recreation
The following is the career advancement route for Call Center Sales Representative positions, which can be used as a reference in future career path planning. As a Call Center Sales Representative, it can be promoted into senior positions as a Chat Support Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Sales Representative. You can explore the career advancement for a Call Center Sales Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Sales Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Sales Representative job description and responsibilities
Call center sales representatives generally provide telecommunication services to customers.
01/11/2022: Rapid City, SD
They place outbound calls to customers to promote and conduct sales of their products and services.
02/19/2022: Macon, GA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
01/06/2022: Tampa, FL
Handling and resolving customer complaints regarding product sales to customer service problems.
03/10/2022: Spartanburg, SC
Call center sales representatives consist of contacting prospects or existing clients to sell products or services.
01/12/2022: Columbus, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Sales Representative jobs
Good Call Center Sales Representatives often stand out from the crowd by being able to tailor the experience to specific customers.
02/22/2022: Houston, TX
After all, call center agents might have to handle a chatty customer one moment and an angry one the next.
03/22/2022: Bellingham, WA
Educational requirements vary for call center sales representatives and depend on the type of products sold.
01/28/2022: Wichita Falls, TX
Pinpoint problems and opportunities by location, communication channel, and other sales and service criteria.
01/04/2022: Atlantic City, NJ
Ultimately, the goal should be to create a unified experience for the customer, whether they speak with sales or customer service.
02/23/2022: Kennewick, WA
Step 3: View the best colleges and universities for Call Center Sales Representative.