9 Technical Support Engineer Jobs in Palo Alto, CA
Broadcom is Hiring a Technical Support Engineer Near Palo Alto, CA
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- Be handling complex queries while providing world class support to our customers.
- Hands-on experience with diverse networking devices like routers, switches, firewalls
- Working experience in Load-balancer/ADC Eg: Citrix Netscaler or F5
- Experience in Analytics technologies like vRNI, Citrix NMAS, Solarwinds
- Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
- Knowledge on Linux OS is a plus
- Experience with REST API or in Python programming is a plus
- Familiarity with DevOps tools like Ansible, Puppet, Terraform is a plus
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success
- Able to self-drive customer requirements and prioritize work
- Function as technical point of contact for customer issues
- Drive communication between customer and engineering teams, providing detailed communications and instructions
- Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
- Identify and report product issues and prioritize resolution with the engineering teams
- Create and maintain knowledge base articles to prevent & resolve similar issues quickly
- Weekend and public holiday coverage availability
- Bachelor's Degree and 8 years of experience * Enterprise Technical Support experience
- Strong knowledge of L4-L7 protocols
- Knowledge of web technologies like HTTP/HTTPS/REST API
- Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, etc.)
- Understanding of Load balancing concepts
- Understanding of Public & Private cloud ecosystems (Ex: VMware, AWS, OpenStack, Kubernetes etc)
- Excellent communication, time management, and process adherence skills
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Job Summary
Full Time
Semiconductor
$106k-132k (estimate)
06/19/2024
07/11/2024
broadcom.com
SAN JOSE, CA
15,000 - 50,000
1991
Public
HOCK E TAN
$10B - $50B
Semiconductor
Related Companies
About Broadcom
Broadcom is a fabless semiconductor firm that provides solution for wired and wireless communications.
The job skills required for Technical Support Engineer include Technical Support, Customer Service, Problem Solving, Networking, Linux, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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