Here's what you'd do:

• Work directly with end users within the region to communicate changes and impact to their IT environment
• Work with venders on service contracts to provide best options for customers
• Provide troubleshooting on mobile devices and applications
• Lead educational sessions and training offerings for generation service users
• May perform 1st and 2nd -level user help desk activities to resolve issues for high priority personnel
• Develop user guides and instructions for client specific application configurations and setup
• Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow
• Work with customer on updates as well as upgrades to mobile devices
• Participate in regular Generation Service IT Status Meeting to understand upcoming IT changes, and facilitate implementation strategy to ensure alignment of business needs with IT requirements and minimize business interruption for Field Service
• Assist with the coordination activities for client internal IT Support groups to support Generation Service personnel through IT systems separation and migration activities
• Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
• Support change-release processes for implementation of IT systems.
• The candidate seeks advice and guidance from Project Leadership Team or others for non-routine or other problem areas.
• The candidate should be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex.
• Candidate should have the ability to take direction and switch quickly between tasks.
• The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.

Here's what you'll et:

• Pay rate: $18.75/hour
• Hours: 40 hours/week -1st Shift (8 AM - 5PM)
• CONTRACT TO HIRE
• Length: Temp (12 Months)

Required Skills / Qualifications:

• IT Training in Management Information Systems or Computer Science
• Minimum of 2 years experience in IT Service Support

Preferred Skills / Qualifications:

• BS degree in IS, MIS, Computer Science
• Excellent communication skills-both written and oral, including presentation skills
• Experience with MS Windows 10 Desktop Administration
• Experience with MS Office 365 and related applications

Job Type: Full-time

Pay: From $18.75 per hour

Schedule:

• Monday to Friday

Experience:

• IT Service Support: 1 year (Preferred)

Work Location: On the road