Why Broadway Bank: 

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Our Broadway Bankers are empowered to drive innovation, grow their careers. 

Purpose of the Position:

ConsumerProduct Manager servesas the consumer banking product line manager for specialty and ancillaryproducts and services. He/she will directly contribute to and drive the design and deployment of new orenhanced retail products, product deployment and third-party programs thatincrease customer adoption and retention, thus improving the Bank’sprofitability. The Consumer Product Manager will develop a deep understandingof each product/program and how it affects key metrics (such as revenue) aswell as the customer experience. The Consumer Product Manager maintains an understanding of the retail banking market and localcompetitors to ensure Broadway’s consumer banking and digital products remainattractive, competitive and profitable. The ConsumerProduct Manager must also be able to toggle consumer initiatives against competingfeatures and priorities.

Key Accountabilities: 

• Serves as the secondary product line leader for retailproducts and along with the SVPRetail Banking and Digital Experience, has responsibility for the achievement ofgrowth, utilization, and retention goals and all compliance requirements. 
• Manages third-party relationships to improve share of wallet, competitiveness and adoption of retail products including credit and debit card. Works with other departments to deliver communications bank-wide regarding customer-facing projects and initiatives.
• Manages consumer credit card vendor relationship including data analysis, promotions, ERM and introduction of new products or current product enhancements. Works with Marcom and Sales and Service to deploy promotions and employee engagement across the Enterprise.
• Manages relationship and provides operational direction to digital lending and account origination vendor(s). Works with multiple stakeholders to gain approvals, feedback and deployment roadmap from consumer banking prospective.
• Manages check printing vendor relationship and add-on programs that enhance and communicate bank value. Will manage the full life-cycle of the vendor relationship.
• Helps directs the development and enhancements and revisions of retail deposit and loan products.
• Works with the Sales and Service network and the eBanking team throughout new consumer product development, testing, and implementation/deployment phases to ensure feature integrity.
• Helps coordinate budget, planning, and sales reporting/tracking of retail initiatives.
• Partners with Marketing Communication, eBanking and other product teams to plan for product release communications & adoption campaigns.
• Partners with Bank Business Intelligence to develop ad hoc and recurring reporting to help improve insight to product performance.
• Participates in special projects as requested.