Why Broadway Bank: 

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Purposeof the Position:

This position isresponsible for multiple duties in the Deposit Services area of the DepositOperations Department, which requires cross-training and job rotation withinthe area. This position is responsible for conducting research and makingadjustments accordingly on all deposits for bank customers, adjustments forBranch Capture outages, keying and balancing of Branch Capture items scanned atbanking centers, researching and charging back, through customer accounts, anytransit deposits which have been returned, research and resolution of balancing of teller outages, balancing daily teller cash, reconciliationof the general ledger cash-on-hand accounts for all branches.

KeyAccountabilities:

Research:

• Researches missing deposits, checks, deposit sources, encoding errors and various other items involved in any discrepancies possible on customer accounts.
• Performs research and adjustments with correspondent banks, either incoming or outgoing.
• Research and adjust items rejected from Branch Capture System.

Chargeback (Transit Items):

• Reviews and researches chargeback items for potential chargeback and availability of funds.
• Monitors accounts for fraudulent activity and alerts branch officers or management of potential loss.
• Balances with general ledger any checks returned to customer accounts from other banks.
• Maintains control of Cash Items Not in Process of Collection general ledger.
• Responds daily to customer inquiries concerning return items, fees, Reg. CC holds by phone or SDE tickets.
• Receives large dollar notifications from EARNS and places exception holds as necessary.

Cash Balance Reconciliation:

• Research and adjustments made for teller outages. Process entries to appropriate general ledger accounts.
• Balances and reconciles teller cash tickets to the general ledger Cash On Hand account.
• Works closely with branch management regarding teller errors and over-and-short entries.
• Research and adjust outages from Branch Capture System.
• Resolves issues from Teller Balancing e-mail system

Branch Capture Adjustments:

• Research and adjust items rejected from Branch Capture System. 
• Respond to daily customer inquiries concerning rejected or missing items.
• Maintain daily work to ensure there are no outstanding adjustments each day.

Branch Capture Reject Re-Entry:

• Review rejected items to correct dollar amount, trancode, account number, routing number and serial number.
• Balance outages due to non-legible/non-negotiable, errors in addition, listing errors, missing items.
• Verify Mobile Capture entries for legibility, date, legal line and endorsements.
• Ensure all batches are processed daily and sent to Fiserv for Cash letter creation.

General Duties:

• Assists throughout the Operations department by answering telephones and assisting as needed, depending on workload and as time permits.
• Responds to SDE tickets or phone calls for all duties listed above.
• Schedules Safe Deposit Reports Daily.
• Prepares scanning items for processing to include legibility of all supporting documents.
• Indexes scanned documents in the image archive system.
• Reviews documented items for quality before submitting into archive.
• Quality control imaged documents, prior to destruction.
• Theduties may change from time to time. Employees are required to perform other duties, which may be assigned tothem as well as learning and assisting other workstations in the department,and assist with special projects.