General Statement of Duties: Oversee all aspects of two programs including coordination of care and supports as well as program operations. Perform duties with a team approach; work in collaboration with Nurse Manager, staff, nurses and upper management, as applicable. Program Manager 2 positions work in close collaboration with residential coordinators, providing opportunities for delegation on administrative tasks and responsibilities.

Responsibilities:

Direct Care & Coordination of Services

• Ensure the quality of support for adults with disabilities and/or brain injuries living in supervised residential settings with an emphasis on safety and well-being, provided in a manner that promotes growth, independence and dignity while supporting people to live a meaningful life in community, with opportunities for social engagement and skill building.
• Maintain ongoing professional communication with supervisor and all stakeholders.
• Meet with the Nurse Manager, if applicable, on a weekly basis to discuss program operations and individuals served.
• Support individuals served in the development of their person-centered ISP and implement plans. Monitor progress and ensure support to individuals served with achieving the goals and objectives outlined in service/support plans.
• Organize activities and opportunities for meaningful engagement which serve to expand and normalize the lives of individuals served and foster increased independence through natural supports, social networks, and community membership.
• Coordinate and collaborate with nursing counterparts on medical aspects of service delivery.
• Ensure individuals’ nutritional needs are met based on personal preferences and according to prescribed diet. Provide support with preparation and eating as necessary.
• Promoting physical health and wellness routines.
• Follow the Department of Public Health’s (DPH) Medication Administration Program (MAP) policies, which include, but are not limited to: training requirements, medication administration, medication security, and corresponding documentation including use in BAMSIs Electronic Health Care Record.
• Assist individuals as needed and required with personal care tasks, which include, but are not limited to: toileting, showering/bathing, grooming, personal hygiene, assisting with mobility, repositioning, dressing, and range of motion exercises.
• Support individuals as needed and required in the completion of Activities of Daily Living (ADL) tasks, which include but are not limited to: cooking, cleaning, general maintenance, shopping and money management.
• Ensure program coverage in accordance with funding source standards, seeking assistance of supervisor as needed. Coordinate staff coverage utilizing an electronic scheduling system.

PBS Implementation

• Ensure that Positive Behavior Supports (PBS) practices are applied within program, to create a thoughtful and supportive environment by ensuring activities, plans, and routines reflect the preferences, needs, and goals of individuals.
• Ongoing Participation in Universal PBS Meetings.
• Provide ongoing PBS training and guidance to employees by monitoring competency and application through direct observation and feedback through QUIC (a tool for assessing fidelity of PBS) implementation.
• Support individuals to make decisions across all environments to the greatest level of each person’s ability.
• Role modeling behavioral awareness through demonstrating and encouraging pro-social behaviors and maintaining appropriate professional boundaries with individuals served and employees.
• Learn and utilize communication tools which include but are not limited to email, tablets, letter boards, etc. taking into consideration the method most suited to individual needs.
• Communicate in the preferred method and language of those you provide support to the greatest extent possible.
• Support the use of assistive technology to promote independence and enhance accessibility for persons supported within any environment.

Community Connecting

• To promote healthy living and relationship building with all people, supported through individualized social, spiritual, and recreational opportunities offered in membership, access, and integration in their communities.
• Assist individuals with planning and implementing community based activities based on personal preferences.
• Provide services in a manner that enhances opportunities for individuals to become fully engaged and valued members of community, to include promoting friendships and intimate relationships as desired.
• Create engaging social environments for individuals to have a sense of belonging and connectedness with others.
• Provide guidance and support to direct care staff to enhance their ability and effectiveness as community connectors.

Staff Management & Development

• Act as an advocate and role model for individuals, families, and staff.
• Interview and hire prospective employees in conjunction with persons served and complete required hiring documentation in a timely manner.
• Utilize BAMSI’s electronic human resource systems for hiring, time management, payroll, and scheduling.
• Collaborate with individuals served, funders and partnering organizations to hire Personal Care Attendants (PCA) or Personal Support Services (PSS) as appropriate.
• Provide ongoing supervision, training and professional development of staff. Document in accordance to BAMSI standards.
• Monitor trainings and ensure staff and nurses’ compliance with mandated and recommended trainings.
• Complete orientation documentation and annual evaluations on all assigned program staff in a timely manner.
• Ensure that program staff adhere to BAMSI policies and procedures.
• Facilitation of monthly staff meetings and program specific trainings.
• Work in collaboration with Relief and Per Diem staff, and their supervisors to provide training, supervision, and job development needs that arise.
• Attendance at BAMSI Leadership Meetings and Management Trainings with dissemination of acquired learning and materials at the program level.

Quality Management

• Promptly identify program areas of need and address them, seeking assistance as needed.
• Maintain knowledge of ongoing program issues and developments as well as informing supervisor of program issues and concerns.
• Follow funder and agency protocol for reporting significant incidents and alleged abuse and/or neglect.
• Adhere to submission deadlines for ISP related documents and incident reports based on funding source and agency timelines.
• Oversee vehicle and physical plant maintenance by reporting issues promptly, arranging for needed repairs, ensuring housekeeping, and interacting with the facility department as required.
• Ensure individual’s home upkeep is thorough and each person who lives there has the opportunity to maintain their home and living space.
• Ensure appropriate use of program petty cash, gas cards, credit cards and funds belonging to individuals served; follow auditing protocols.
• Maintaining and safeguarding of all individuals served and program records including annual updates, purging, and archival as outlined in BAMSI policy.
• Ensure ongoing program compliance with funders’ standards and participate in internal and external reviews.
• Ensure highest quality of safety standards and that infection control protocols are followed.

Other

• Complete all required trainings and certifications.
• Provide 24 hour on-call, on a rotating basis, to ensure program oversight and access to resources.
• Provide emergency coverage during crisis to assure individuals served needs are met and optimal service delivery is maintained.

Qualifications:

• Bachelors Degree preferred or three years experience in a human service field required.
• Must possess a valid driver’s license in state of residence.
• Two- three years supervisory experience is required.
• Basic computer literacy, including the ability to record data, use electronic time and attendance software and receive and send electronic mail.
• Effective critical thinking and communication skills.