3 Patient Representative BBC ED 3rd shift Jobs in Battle Creek, MI
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Patient Representative BBC ED 3rd shift
$37k-46k (estimate)
Full Time | Ambulatory Healthcare Services
1 Week Ago
Bronson Healthcare is Hiring a Patient Representative BBC ED 3rd shift Near Battle Creek, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.
Love Where You Work!Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
LocationBBC Bronson Battle Creek
TitlePatient Representative BBC ED 3rd shift
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
Time TypeFull time
Scheduled Weekly Hours36
Cost Center1202 Patient Access ER (BHG)
Agency Use Policy and Agency Submittal DisclaimerBronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.Please take a moment to watch a brief video highlighting employment with Bronson!
Love Where You Work!Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
LocationBBC Bronson Battle Creek
TitlePatient Representative BBC ED 3rd shift
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served.
- High school diploma or general education degree (GED) required.
- Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year.
- Previous customer service experience required.
- Medical Terminology, CPT and ICD-10 coding strongly preferred.
- Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
- Experience with multiple computer applications/operating systems, and office machines.
- Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
- Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
- Knowledge of the impact of accurate registration has on patient satisfaction.
- Analytical skills to solve simple to semi complex problems.
- Organization, prioritization and time management skills.
- Concentrate and pay close attention to detail.
- Ability to multi-task.
- Be flexible to facilitate change.
- Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.
- Greets and/or registers patients accurately and efficiently.
- Verifies insurance eligibility using online systems.
- Provides and/or completes required patient forms.
- Collects and enter payments, follows required balancing procedures.
- Analyzes, interprets and enters physician orders.
- Scans and indexes forms.
- Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments.
- Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria.
- Accurately completes assigned work queues.
- Identify financial counseling needs.
- Maintains confidentiality in verbal, written and electronic communication.
- Follows established processes, protocols, and workflows.
- Takes initiative to resolve problems and meet patient needs.
- Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting)
- Certified Healthcare Access Associate (CHAA) Preferred
- Assist employees and visitors with any concerns they might have.
- assume overall responsibility for the safety and security of designated areas.
- Monitor security cameras *Identify potential security risks and respond accordingly
Time TypeFull time
Scheduled Weekly Hours36
Cost Center1202 Patient Access ER (BHG)
Agency Use Policy and Agency Submittal DisclaimerBronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.Please take a moment to watch a brief video highlighting employment with Bronson!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$37k-46k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
08/19/2024
WEBSITE
bronsonhealth.com
HEADQUARTERS
KALAMAZOO, MI
SIZE
7,500 - 15,000
FOUNDED
1984
CEO
BART LEWIS
REVENUE
$500M - $1B
INDUSTRY
Ambulatory Healthcare Services
Related Companies
About Bronson Healthcare
With nearly 8,500 employees, more than 1,500 medical staff members, and 837 licensed beds, Bronson Healthcare is the largest employer and leading healthcare system in southwest Michigan. It offers a full range of services from primary care to critical care across more than 100 locations. Key member organizations include: Bronson Methodist Hospital, Bronson Battle Creek, Bronson LakeView Hospital, Bronson South Haven Hospital, Bronson Medical Group, Bronson at Home, Bronson Commons, Bronson Athletic Club, Bronson Wellness Center and the Bronson Health Foundation. More information is available a...t bronsonhealth.com and bronsonpositivity.com.
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