BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

 RESPONSIBILITIES 

• Manage a Diverse Caseload: Oversee a full caseload of clients from various backgrounds, ensuring tailored and effective support for each individual.

• Facilitate community workshops both in-person and on virtual platforms as dictated by the supervisor.

• Maintain familiarity with public benefit and entitlements.

• Conduct Intakes and Assessments: Perform daily intakes and assessments, accurately entering data into the database.

• Provide Referrals: Offer both internal and external referrals to clients based on their specific needs.

• Client Advocacy and Follow-Up: Advocate for clients and provide follow-up services to ensure continued support and progress.

• Document Client Progress: Maintain detailed records of client progress and all interactions, ensuring accurate and up-to-date documentation in the database.

• Assist with Applications: Help clients complete applications for government benefits and other necessary services.

• Community Outreach and Support: Participate in community outreach initiatives and attend scheduled agency food pantries.

• Direct Client Services: Deliver comprehensive services to clients, including intake, engagement, assessment, service plan development, referrals, advocacy, exit summaries, and follow-up.

• Specialized Program Management: Manage caseloads for specific programs such as the NYC Benefits and Food Access and Benefit Initiative programs.

• Monitor Service Plan Goals: Regularly track and document client progress toward achieving service plan goals.\

• Resource Familiarity: Stay informed about available program resources both on-site and off-site.

• Community Engagement: Conduct presentations and participate in community events to raise awareness and provide information about available services.

• Service Coordination: Coordinate services with other providers, including social services, mental health, medical, employment, educational, and childcare providers.

• Case Conferences: Hold regular case conferences with clients and service providers to review and adjust service plans as needed.

• Program Reporting: Complete and submit program reports on a monthly basis or as required.

• Supervisory Meetings: Report to and meet with your supervisor on a monthly basis to review caseloads and discuss any issues or progress.

• HIPAA Compliance: Maintain strict adherence to HIPAA compliance standards, ensuring the confidentiality and security of all client information.

• Funder Compliance: Ensure compliance with all funder requirements, including reporting, documentation, and service delivery standards.

• Additional Duties: Perform other duties as assigned to support the overall mission and effectiveness of the agency.

 QUALIFICATIONS 

• High school diploma, bachelor’s degree preferred.
• Bilingual both verbal and written preferred. 
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment. 
• One year experience preferred. 

Essential duties and Responsibilities 

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up. 
• Manage a case load. 
• Monitor and document client progress toward service plan goals. 
• Document all interaction with, or on behalf of, clients. 
• Maintain familiarity with program resources available on- and off-site. 
• Provide group counseling as assigned by the Program Coordinator or Director. 
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers. 
• Conduct regular case conferences with clients and service providers as required. 
• Complete program reports on a monthly basis, or more frequently as required. 
• Report to, and meet with, supervisor on a monthly basis. 
• Conduct home visits and other field work, as required. 
• Perform additional duties as assigned.

 PHYSICAL REQUIREMENTS 

•  Ability to use a computer for prolonged periods 
• Ability to occasionally lift and/or move up to 10 pounds 
• Ability to stand, walk, or sit for long periods of time 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork 
• Ability to bend and retrieve objects and/or documents 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation  
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work 
• ‘TB Test required with the first 120 days of employment’  for Shelters and Homeless Outreach programs

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.