BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

 RESPONSIBILITIES 

• Health Insurance Enrollment: Enroll clients into appropriate health insurance programs and provide comprehensive post-enrollment assistance.
• Client Education and Support: Provide clients with information, education, advice, and navigational services on how to effectively utilize their health insurance.
• Intake and Screening Services: Conduct intake, screening, and enrollment services for clients eligible for the NON-MAGI Medicaid (Aged, Blind, Disabled) FE-ABD program.
• Address Consumer Health Needs: Develop solutions to address consumer health coverage needs, including dental coverage, billing issues, and other areas of under-insurance.
• Patient Education and Referrals: Offer patient education and make referrals for additional services as needed to support client health and wellness.
• Workshop Facilitation: Provide workshops on health-related topics to educate and empower clients.
• Maintain Case Records: Keep thorough case records of services provided, advice given, and referrals made, using both internal and external databases.
• Advocacy and Follow-Up: Advocate for clients and provide follow-up services to ensure their continued progress and well-being.
• Compliance: Ensure strict adherence to HIPAA compliance standards, maintaining the confidentiality and security of all client information.
• Funder Compliance: Comply with all funder requirements, including reporting, documentation, and service delivery standards.
• Community Engagement: Participate in community outreach initiatives.
• Case Conferences: Hold regular case conferences with clients to review and adjust service plans as needed.
• Program Reporting: Complete and submit program reports on a daily basis or as required.
• Supervisory Meetings: Report to and meet with your supervisor on a monthly basis to review caseloads and discuss any issues or progress.
• Additional Duties: Perform other responsibilities identified by the supervisor to support the overall mission and effectiveness of the agency.

 QUALIFICATIONS 

• High school diploma, bachelor’s degree preferred.
• Bilingual both verbal and written preferred. 
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment. 
• One year experience preferred.

Essential duties and Responsibilities 

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, exit summaries, and follow-up. 
• Manage a case load. 
• Monitor and document client progress toward service plan goals. 
• Document all interaction with, or on behalf of, clients. 
• Maintain familiarity with program resources available on- and off-site. 
• Conduct regular case conferences with clients and service providers as required. 
• Complete data entry on a daily basis. 
• Report to, and meet with, supervisor on a monthly basis. 
• Conduct outreach, as required. 
• Perform additional duties as assigned.

 PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods 
• Ability to occasionally lift and/or move up to 10 pounds 
• Ability to stand, walk, or sit for long periods of time 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork 
• Ability to bend and retrieve objects and/or documents 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation  
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work 
• ‘TB Test required with the first 120 days of employment’  for Shelters and Homeless Outreach programs

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.