BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES 

• Assist Program leadership with the review of enrollment documents and correspondence to applicants as needed.
• Maintain administrative and logistical needs of the program.
• Act as liaison corresponding between direct Program and departmental Staff, Participants, and Worksites; also keeping updated participant information.
• Promptly answer telephone and correspond as appropriate with program participants, employers, etc., via phone/email for follow-up including any outstanding signatures and/or documents as needed.
• Help to plan and implement special events for fathers and their children.
• Participate in multidisciplinary case conferences team building activities, meetings, where applicable.
• As an active team member, assist in ensuring the program team is on task to meet any deadlines set by the Program Director.
• Maintain attendance records, certificates of completion, and all relevant information for program participants. Assist with entering participant attendance to ensure requirements are met for program completion.
• Ensure all compliance with BronxWorks file management requirements.
• Assist with the collection and distribution of donation items as needed.
• Understand and adhere to organization, department and program policy and procedures.
• Additional duties as assigned.

QUALIFICATIONS 

• High School Diploma or HSE/GED required. Some college preferred.
• A minimum of 2 years of proven work experience as a Program Assistant or similar role. Preferably in a social service/human service setting.
• Computer literacy and proficiency in Microsoft Office suite, ability to navigate the internet, use of social media and other standard business technology is required. Experience with Salesforce Data system is a plus.
• Excellent interpersonal and communication skills required. Adheres to confidentiality requirements.
• Familiarity with the communities being served; knowledge and understanding of local needs/resources is a plus.
• Friendly, professional demeanor both in person and over the telephone/videoconference.
• Dresses in a manner appropriate to the position.
• Interacts patiently and respectfully with participants, staff, volunteers, and the community, of differing backgrounds, experiences, perspectives, and economic situations.
• Organized to be task and time management oriented and able to oversee multiple projects at once. Also, adaptable to change based on the changing needs of the program.
• Must be flexible, with availability to work a rotational schedule which may include Saturdays.
• Bi-lingual fluency and literacy in Spanish preferred.
• Relevant training and/or certifications as a Program Assistant preferred.
• Demonstrated familiarity with relevant community resources, an added plus

 PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.