At our long standing family practice in Kingston, NY, for decades, we have been dedicated to providing exceptional dental care to our community, blending modern techniques with a warm, personalized approach. As a Patient Services Representative, you will be the friendly face that greets our patients, the helpful voice that answers their inquiries, and the compassionate guide who ensures their visit is as comfortable and seamless as possible. Join us in continuing our tradition of excellence and become an integral part of our trusted dental family.

Position Details:

Location - Pine Street Dental

Address - 138 Pine Street, Kingston, NY 12401

Full Time - Tuesday to Friday 8am to 5pm, (2) 1/2 Day Saturdays 8am to 1pm

Salary - $18/hr - $24/hr

Requirements:

• High School Diploma/equivalent
• Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our full time Front Desk Representatives:

• 401K
• Sick Days/PTO
• Health Benefits

As a Front Desk Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.