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Tech Desk Support
The purpose of this position is to perform the day-to-day troubleshooting steps to ensure proper functionality for all store technology including stores’ POS systems. Assist business customers (store and corporate employees) via telephone, email, google chat, to resolve or escalate IT issues and problems. This includes all software, hardware and networking aspects, and meets or exceeds Key Performance Indicators. Provides support to 3rd party technicians onsite for Registers, Network, Phone Lines, Digital Displays and Traffic Counter test outs, etc. Provides support for New Store Openings, Remodels, Relocations, Store Closings. Prepares miscellaneous software updates and POS ringing instructions, as necessary by performing the following main duties:
● Resolve day-to-day IS issues reported to the Tech Desk and meet KPI’s.
● Remote into stores and user computers for advanced investigations and troubleshooting.
● Provide assistance by phone, email, google hang out or self-service portal ticketing system.
● Document interactions with user including capturing details and steps performed to resolve issues within the ticketing system
● Resolve log in issues and perform password resets
● Navigate through command lines and run batch files on windows
● Run and understand SQL statements on POS databases
● Update the internal knowledge base with issue resolution details
● Configure and troubleshoot POS peripheral devices as well as local and network printers
● Assist Project Managers with store hardware deployment and software upgrade tasks.
● Support, monitor and maintain store technology beacon hardware, Shoe Eye View and RFIDs to ensure devices are working and reporting accurately.
● Monitor stores Direct To Consumer configurations for order fulfillment.
● Assist Client and Collaboration team with research needed to resolve complex issues.
● Provide directions to store personnel on closing tasks regarding final polling, transfers and assist on-site technicians with proper dismantling and shipping instructions.
● Provide directions to on-site technicians for IT installations and test outs including POS, routers, Shoe Eye Views, RFIDs, mobile devices, phones, also includes building databases, updating software to current versions and checking configurations.
● Provide user training instructions for new Information Technology initiatives.
● Maintain a library of Store Systems Helpers for reference and SOX compliance.
Required Computer and/or Technical Skills
· 1-2 years of help desk experience or equivalent educational experience
· Basic knowledge of DOS, Windows 7/10/, Microsoft Office, SQL Database Servers, LAN and WAN networks is required.
· Nice to have knowledge of Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud based email and collaborative technologies, Internet Explorer v8 - v11, Microsoft Active Directory, & Microsoft Office (Word, Excel, Powerpoint).
Full Time
$98k-123k (estimate)
07/04/2024
07/17/2024
brooksource.com
DENVER, CO
1,000 - 3,000
2000
KEITH BUHRDORF
<$5M
Business Services
At Brooksource, our business is people. Relationships are at the center of everything we do. A successful partnership is only as strong as the relationship built. Since 2000, Brooksource has established and maintained relationships with our clients, consultants, and internal employees in an effort to create an unparalleled experience. Were your trusted partner for delivering on technology initiatives through a variety of resourcing solutions. We provide technology solutions ranging from contingent labor to managed services, along with our niche consulting programs Elevate and Project Patriot w...hich address workforce talent gaps. With a growing national presence, Brooksource is working to redefine what to expect from an IT Services provider. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.