Training & Development Consultant (Tech Writing)

12 mo Contract (Ongoing, Multiple Years)

Hybrid – Indianapolis, IN (3 days/wk Onsite)

Pay: $90/hr on W2

Brooksource is seeking a skilled Tech Writing / Training and Development Consultant for one of our Public Sector clients, as they’re undertaking a multi-million-dollar, multi-year digital transformation and IT systems modernization effort that will impact thousands of employees and contractor partners associated with the client.

This role will ensure projects meet objectives on time, with the right resources, and on budget by leading the development of employee training, increasing employee adoption and usage of enterprise systems, and ensuring new / revised processes are implemented to integrate smoothly into day-to-day operations. You will also be primarily responsible for collaborating with their Digital Transformation/IT team, business units, and other vendors helping to provide change management and communications expertise. You will provide tactical project support that will ensure sustained learning of new systems or enhancements to existing systems, user guides, train-the-trainer events, etc.

While this role does not have direct employee supervisory responsibility, this person will be responsible for leading the PMO’s business user training strategy and tactics. This role will act as a coach for our business analysts and engagement managers w/r/t business user training needs. This role may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions.

Roles and Responsibilities:

• Create actionable training development and execution deliverables that support internal and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other ad-hoc technical documentation support).
• Apply a structured training development and execution methodology and lead all IT project training/learning-related activities with our business units using this methodology.
• Collaborate with internal and business units to align on an enterprise IT system training RACI and strategy.
• Complete training needs assessments across multiple areas. Evaluate and ensure user readiness, as well as proactively identify and manage anticipated resistance.
• Collaborate with the PMO to identify, analyze, and prepare risk mitigation tactics related to training.
• Identify key stakeholders who contribute to client’s commitment to sustained training best practices.
• Define and measure success metrics and monitor success of training that is developed.

Required Skills:

• 10 YOE leadinglarge-scale training development, execution, and documentation efforts at both a project and portfolio level.
• 10 YOE leading training development and execution of large-scale process changes and software solution integrations with multiple business units.
• 5 YOE and knowledge of change management principles, methodologies, and tools.
• 10 YOE with project management approaches, tools, and phases of IT software development lifecycles.
• Good understanding of large organization issues, structure, and business acumen.
• Organized with a natural inclination for planning strategy and tactics.

Highly Desired Skills:

• Experience with large-scale enterprise digital transformation/modernization efforts.
• State government experience.
• Relevant certifications.

Soft Skills:

• Exceptional communication skills - both written and verbal.
• Able to work effectively at all levels in organization, as well as establish & maintain strong relationships.
• Ability to clearly articulate messages to a variety of audiences. Excellent active listening skills.
• Flexibility and adaptable; able to work in ambiguous situations.
• Ability to influence others and move toward a common vision or goal.
• Must be a team player and able to work collaboratively with and through others.
• Forward-looking with a holistic/systems view approach.

About EEG: Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.