Job Title: Claims Expediter
FLSA Status: Non-Exempt
Job Family: Claims
Department: Claims - Clerical
Location: On-Site (Fort Wayne, IN)
JOB SUMMARY
Responsible for courteously and effectively being the first contact point for agents, policyholders, claimants, vendors and others that are communicating with the claims department. In addition, this position serves a support role to the adjusting process to ensure the prompt, fair and equitable resolution of claims.
***Please note that this position is not eligible for sponsorship.***
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• Provide exceptional customer service by either answering customer inquiries if possible or routing
  incoming telephone calls to the appropriate departmental personnel for handling.
• Process incoming mail and faxes and prepare all documents for the scanning process.
• Index mail through the ImageRight system to ensure it is electronically delivered to the
  appropriate claim and adjuster.
• Identify new reports of claims, route to appropriate manager for reserve and set up new claims in
  the ImageRight and claims automation systems.
• Timely and accurately enter check information to pay independent adjusters and attorneys.
• Obtain tax I.D. information on appropriate entities and maintain the tax I.D. database.
• Maintain and destroy scanned paper documents according to established guidelines.
• Process drafts from independent adjuster TPA's.
• Process monthly billing payments to vendors such as Safelite and CompTech through the
  Finance system.
• Process police reports when requested.
• Assemble certified copies of policies when requested.
• Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform
each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Must demonstrate strong oral and written communication skills.
• Needs to be proficient in mathematics.
• Must have the ability to access, input and retrieve information from a computer and have sufficient
  type skills.
• Must have good decision making abilities.
• Must be able to multi-task.
• Must have physical ability to walk, lift, bend and be able to sit for prolonged periods of time.
• Effectively interface with external contacts, Brotherhood employees, managers, and department
  staff members.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
Education and/or Experience

• Must have a high school diploma or equivalent.
• Insurance-related coursework, previous customer service or clerical experience is desired.

Terms and Conditions
This description is intended to describe the general content of and requirements for the
performance of this position. It is not to be construed as an exhaustive statement of duties,
responsibilities, or requirements.
Because the company's niche is the church and related ministries market, and because effective
service requires a thorough understanding of this market, persons in this position must be
familiar with church operations and must conduct themselves in a manner that will neither
alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this
position description in any way the company desires. This job description in no way implies that
these are the only duties, including essential duties, to be performed by the employee occupying
this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains "at-will".