Job Title : Claims Expediter

FLSA Status : Non-Exempt

Job Family : Claims

Department : Claims - Clerical

Location : On-Site (Fort Wayne, IN)

JOB SUMMARY

Responsible for courteously and effectively being the first contact point for agents, policyholders,

claimants, vendors and others that are communicating with the claims department. In addition, this

position serves a support role to the adjusting process to ensure the prompt, fair and equitable resolution

of claims.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Provide exceptional customer service by either answering customer inquiries if possible or routing

incoming telephone calls to the appropriate departmental personnel for handling.

• Process incoming mail and faxes and prepare all documents for the scanning process.
• Index mail through the ImageRight system to ensure it is electronically delivered to the

appropriate claim and adjuster.

Identify new reports of claims, route to appropriate manager for reserve and set up new claims in

the ImageRight and claims automation systems.

• Timely and accurately enter check information to pay independent adjusters and attorneys.
• Obtain tax I.D. information on appropriate entities and maintain the tax I.D. database.
• Maintain and destroy scanned paper documents according to established guidelines.
• Process drafts from independent adjuster TPA’s.

Finance system.

• Process police reports when requested.
• Assemble certified copies of policies when requested.
• Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform

each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

• Must demonstrate strong oral and written communication skills.
• Needs to be proficient in mathematics.
• Must have the ability to access, input and retrieve information from a computer and have sufficient

type skills.

• Must have good decision making abilities.
• Must be able to multi-task.
• Must have physical ability to walk, lift, bend and be able to sit for prolonged periods of time.
• Effectively interface with external contacts, Brotherhood employees, managers, and department

staff members.

EDUCATION AND / OR EXPERIENCE

List Degree Requirement, Years' Experience, and Certifications

Education and / or Experience

• Must have a high school diploma or equivalent.
• Insurance-related coursework, previous customer service or clerical experience is desired.

Terms and Conditions

This description is intended to describe the general content of and requirements for the

performance of this position. It is not to be construed as an exhaustive statement of duties,

responsibilities, or requirements.

Because the company’s niche is the church and related ministries market, and because effective

service requires a thorough understanding of this market, persons in this position must be

familiar with church operations and must conduct themselves in a manner that will neither

alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this

position description in any way the company desires. This job description in no way implies that

these are the only duties, including essential duties, to be performed by the employee occupying

this position. This position description is not an employment contract, implied or otherwise. The

employment relationship remains at-will .

Last updated : 2024-05-27