Salary : $78,881.95 - $125,895.00 Annually
Location : Plantation, FL
Job Type: Full-Time
Job Number: 1412414
Department: FASD ETS Infrastructure Svcs
Opening Date: 06/17/2024
Closing Date: Continuous
Veterans' Preference Notice: Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Systems Network Analyst, Senior.
This announcement will remain active until a sufficient number of applications has been received and may close at any time.

• This position will be responsible to maintain and configure the BC Wi-Fi and public Wi-Fi.
  
• Manage network port configurations with 802.1x protocols.
  
• Assist in evaluating, planning and implementing new security systems, tools, processes and procedures.
  
• Use of cognizant communications to translate customer requests into technical design documents.
  
• Provide support resolving Network problems that are especially difficult to diagnose, such as VPN access, intermittent problems for those problems involving advanced networking issues.
  
• Maintain competency and enhance professional growth and development through networking, trade publications, continuing education, and conferences.
  
• Make recommendations to management on new Network hardware, software, or related tools.
  
• Document production Infrastructure system design.
  
• Proactively analyses, troubleshoots and resolves network issues.
  
• Handle day-to-day network related tickets.
  
• Document problems and resolution.
  
• Conform to current service delivery system and maintain audit trail for all changes made.
  
• Work closely with Senior IT staff and ETS Management.
  
• Ensure proper documentation through internal change control process.
  
• The candidate must have Administration experience with Cisco Routers, Switches, Citrix Gateway for VPN access and Firewalls.
  
• Provide after hour on call support and participate on an "on call" rotation.

General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years in supporting users and analyzing computer systems or closely related experience.
Preferences
Experience with Cisco DNA Spaces
Experience with SolarWinds Network Managment
Experience with Cisco Prime
Experience with SolarWinds Network Managment
CCNA Routing and Switching
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
Performs related work as assigned.
WORK ENVIRONMENT

Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to electrical shocks.
SPECIAL INFORMATION

Competencies

• Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.

• Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

• Cultivates Innovation

Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.

• Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

• Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Courage

Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

• Self-Development

Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus : Building strong customer relationships and delivering customer-centric solutions.
• Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences : Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20 benefit eligible employees receive the benefits described above at a reduced amount.
01

What is the highest level of education you have completed with major coursework in computer science or a related field?

• No degree
• Associate degree
• Bachelor's degree
• Master's degree
• Doctorate

02

How many years of experience do you have supporting users and analyzing computer systems with datacom applications or closely related applications?

• 8 or more years
• 6 - 7 years
• 4 - 5 years
• Less than 4 years

03

Do you have at least two (2) years of experience supporting users and analyzing computer systems in a System Administrator role for Cisco Access Points, Routers, and Switches?
04

Please list any Cisco certification(s) you have received, and the date(s) of achievement and status for any such certification(s).
05

This position requires the ability to provide technical support on a 24 x 7 basis during periodic rotating on-call shifts as well as during emergency situations. Are you willing and able to meet this requirement?

• Yes
• No

06

This position requires periodically driving to various County locations. Do you possess a current Valid Florida Driver's License, and are you willing and able to meet this requirement?

• Yes
• No

07

Describe your years of work-related or lead worker experience.
08

How many years of System Administration do you have with any of the following: Cisco Prime Infrastructure, Virtual Private Networks (VPN), and SSL Certificates.? Please list your years of experience separately for each.
09

Please explain your experience with protocols, and technologies such as VLAN's, TLS/Ciphers, HTTPS, and DNS.
10

Describe your prior work experience that has prepared you for this position. Include any deployments or network projects you have worked on, explain your role and contributions to the projects, and any problems you encountered.
11

Describe a Network-related issue during which you identified a problem. What led you to identify the problem and how did you resolve it?
12

You receive a call from the Service Desk saying that the client's PC does not have internet access what should you check for?
13

How would you setup DHCP in a topology where we have multiple sites with some having multiple buildings with multiple floors taking in consideration that we will have VoIP?
14

Inside the building, you have multiple access points, providing Public Wi-Fi, registered to a wireless controller but you receive a call from an end customer that public Wi-Fi is not working? What should you check for?
Required Question