3 Customer Service Representative-Call Center - Remote Jobs in Orange, CA
Brown & Brown Insurance is Hiring a Remote Customer Service Representative-Call Center - Remote
CalSurance Associates is a leading E&O insurance broker for Life & Health and Property & Casualty Insurance professionals. We provide insurance brokerage and program administration services to some of the largest insurance firms in the United States. As the originator of large group E&O programs for insurance agents, we have over fifty years of experience delivering customized insurance solutions to insurance agents, agencies, and organizations.
Customer Service Representative-Call Center Remote The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls.
ESSENTIAL DUTIES Include The Following
- Support incoming calls, emails, and online chats from customers.
- Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
- Respond to questions and requests from clients/customers/agents quickly and accurately.
- Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
- Retrieving and responding to voicemail and emails.
- Occasional outbound call campaigns.
- Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls.
- Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner.
- Excellent computer skills including Microsoft Excel, Word, Outlook.
- Ability to multi-task between various software programs.
- Some call center experience desired.
- Customer service experience desired.
- High School diploma/GED.
- Must become a licensed Property & Casualty Insurance Agent within 90 days of hire* including passing the state of California’s extensive background investigation and completing the mandatory 52 hours of licensing education. If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks.
- CalSurance Associates pays for required insurance licensing for our teammates.
Our Company offers full time teammates a benefit package that includes 401k plan, employee stock purchase plan, medical, dental, vision and other voluntary products. Our Company is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.CalSurance Associates is a subsidiary of Brown & Brown Inc., listed on the New York Stock Exchange, Brown & Brown (BRO).We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Job Summary
Full Time
Insurance
$42k-53k (estimate)
06/13/2024
07/11/2024
bbinsurance.com
NORTH LITTLE ROCK, AR
7,500 - 15,000
1939
JIM BROWN
$1B - $3B
Insurance
Related Companies
About Brown & Brown Insurance
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammatesnot e...mployees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work . Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industrys most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
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