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Client service manager
Brown Caldwell Virginia, VA
$85k-110k (estimate)
Full Time | Retail 4 Days Ago
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Brown Caldwell is Hiring a Client service manager Near Virginia, VA

Brown and Caldwell (BC) has an opportunity for an experienced Project Manager / Client Service Manager with strong project and client management and municipal water and wastewater design to join our growing Virginia Beach office.

In collaboration with the Area and Local Leaders, other Client Service Managers, Technical Service Leaders, and the Marketing Manager, you will develop and maintain relationships with our clients, connect BC solutions to client needs, lead project teams in quality project delivery, and guide procurement stages leading to new opportunities.

The Mid-Atlantic Region is a thriving / growing area demanding differentiating client service, sustainable and innovative solutions, and effective collaboration with our technical service providers and client contacts.

This is a highly strategic position for someone who takes pride in exceptional client service, and positive results for our environment and clients.

Detailed Description :

  • Perform engineering work in various engineering fields with an emphasis on remediation, site investigation and regulatory reporting.
  • Lead engineering evaluations, execute design calculations, and prepare reports, plans, and specifications with support of senior level engineering staff
  • Lead administrative and project management related tasks for various engineering and remediation projects, including management of subconsultants
  • Interface directly with Clients and third-party construction managers, present engineering findings
  • Support environmental studies, permitting and alternative analyses
  • Perform field activities such as site investigations
  • Data collection, manipulation, analysis, and documentation
  • Supervise, delegate and manage the work of technical staff and junior engineers, as needed
  • Assist with business development pursuits writing technical proposals and assisting with budgeting. Lead project pursuits of small and moderate size

Desired Skills and Experience :

  • degree in related engineering field (Civil, Environmental etc.) required; degree in related engineering field with a focus on wastewater, stormwater and water services.
  • Professional Engineer registration in the State of Virginia, or the ability to obtain one within six months.
  • A minimum of 8 years’ experience in consulting and engineering services in the environmental sector with progressive responsibilities including business development and project delivery especially for water and wastewater as well as business development.
  • Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles.
  • Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations.
  • Proven understanding of environmental and regulatory drivers for clients and projects.
  • Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required.
  • Valid driver’s license and good driving record

Salary Range : The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education.

These ranges may be modified in the future.

Location A :

Salary : $141,000 193,000

Benefits and Other Compensation : We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance.

Click to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific.

For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies.

We strive to be the company of choice to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation.

Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities.

For more information, visit

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies : Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies.

In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO / AAP Employer. Minorities / Women / Disabled and Protected Veterans are encouraged to apply.

Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

Last updated : 2024-06-22

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$85k-110k (estimate)

POST DATE

06/23/2024

EXPIRATION DATE

09/21/2024

WEBSITE

brownandcaldwell.com

HEADQUARTERS

WALNUT CREEK, CA

SIZE

1,000 - 3,000

FOUNDED

1944

CEO

MICHELLE SELF

REVENUE

$500M - $1B

INDUSTRY

Retail

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The job skills required for Client service manager include Client Service, Project Management, Collaboration, Communicates Effectively, Business Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client service manager positions, which can be used as a reference in future career path planning. As a Client service manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service manager. You can explore the career advancement for a Client service manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Manager job description and responsibilities

Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.

02/12/2022: Kingsport, TN

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

01/27/2022: Knoxville, TN

Client service managers oversee the hiring, orienting, and training of staff for the department.

03/15/2022: Chicago, IL

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

03/18/2022: Monterey, CA

An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.

01/19/2022: Pascagoula, MS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Manager jobs

The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.

03/17/2022: Trenton, NJ

Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.

01/21/2022: Washington, DC

Build a strong commitment and resolve to deliver exceptional customer service.

02/15/2022: Grand Forks, ND

Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.

02/02/2022: Bangor, ME

Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.

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Step 3: View the best colleges and universities for Client Service Manager.

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