This position coordinates services within the outpatient behavioral health program area, specifically the Community Support Program, (CSP)and the outpatient nurse’s office staff. 

Additionally, when called on can lend support to other program areas when need arises. This position is responsible for developing, monitoring and evaluating mental health services for adults in the CSP program area, these services being provided internally and by contracted service agencies.

This position will create and maintain a system for data collection and analysis, ensure treatment plan service provision and continuity, while promoting person centered practice. This position is responsible to help support and assist other behavioral health supervisors in coordination of adult behavioral health community services.in the most efficient manner possible.

Assists in the overall planning, directing, and evaluating of adult behavioral health case management services in concert with other behavioral health supervisors and personnel. Works with the Manager of Behavioral Health and the Hospital and Nursing Home Administrator of the Community Treatment Center.

Participates in the development/revision, implementation, and communication of goals, policies/procedures, and standards for the clinical services in accordance with the agency's mission/goal and standards set by regulatory bodies.

Provides supervision to direct services staff responsible for CSP case management and other areas of program responsibility.

Develops, monitors and evaluates case management and other behavioral health services for adults provided CSP services internally and by contracted services. 

Creates and maintains a system for data collection, analysis, and identifying strategies to expedite the detention process, identifies and reduces obstacles in decision making.

Promotes crisis plan continuity where applicable and the integration of person centered practice whenever applicable. . 

May serve as the Behavioral Health Services Manager in the Manager's absence, as assigned.

This position is responsible for supervision of staff case management service coordination, monitoring and overseeing services in the nurses clinic office to meet the needs of clients served by the clinics programs. 

Conducts employee performance appraisals, makes recommendations for and implements employee disciplinary actions to include termination when necessary; acts as first step in grievance/complaint procedure.

Acts as a liaison gathering information and conducting the initial investigation into the grievances/complaints regarding any clinic case management services and when applicable emergency detention concerns identified by stakeholders within the emergency detention system procedure.

Works with community agencies to develop and implement needed services for the consumer populations served.

Interviews and recommends personnel for hire per Human Resources procedures.

Responds to complaints and communicates with the the Client Rights Specialist in resolution of consumer complaints related to CSP and other related program areas of responsibility. and service provision..

Oversees DHS 63 and other case management required training and personnel to ensure compliance; provide additional staff training targeted to improve DHS 63 and DHS 51 Systems for the county.

Maintains the confidential nature of consumer and business information.

Is knowledgeable of pertinent county, state, and federal regulations, applicable to our programs.

Provides public information regarding the programs provided to various community agencies and public groups.

Attends staff meetings, in-service training, clinical and administrative meetings, and outside agency training sessions as assigned

Completes and maintains necessary documentation according to applicable requirements, codes and policies.

NON-ESSENTIAL DUTIES:

Performs related functions as assigned.

MATERIALS AND EQUIPMENT USED:

General office equipment

Computer

Education and Experience:

Master's degree in social work/Counseling or related field with three years post licensure experience in the mental health field, in addition to AODA experience, knowledge and related scope of practice required; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities. Dual licensure/credentials and experience in both mental health and AODA with 3 years post licensure experience required. 

Licenses and Certifications:

Valid Wisconsin Driver's License

State Licensed Clinical Social Worker/ or LPC credential required

AODA scope of practice /licensure and experience also required.

Current knowledge of principles of management and supervision. Helpful to understand community organizing.

Current knowledge of the community and human services resources.

Knowledge of the provisions of federal, state, and local legislation, rules and regulations pertaining to programs being coordinated.

Knowledge of psychopathology, psychopharmacology, psychotherapeutic techniques.

Knowledge of and ability to utilize a computer and the required software.

Ability to bill Medical Assistance.

Ability to coordinate programs.

Ability to maintain emotional stability in stress situations.

Ability to initiate contact with others.

Ability to maintain records and reports accurately.

Ability to communicate effectively both orally and in writing.

Ability to demonstrate skills in problem solving.

Ability to follow oral and written instructions.

Ability to establish and maintain effective working relationships with staff and the public.

Ability to work the required hours of the position, with a minimum of 40 hours per week.

PHYSICAL DEMANDS:

Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.

Intermittent standing, walking and sitting; occasional driving.

Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.

Frequent bending, twisting, squatting, climbing, reaching, and grappling.

Communicating orally in a clear manner.

Distinguishing sounds at various frequencies and volumes.

Distinguishing people or objects at varied distances under a variety of light conditions.

Must be free from communicable disease.

This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.