Category

Retail Sales

Job Type

Full-time

Typical Pay/Range

$17.00 to $21.00

Education

High School / GED

Travel

None

Security Clearance Required

None

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Provide leadership and direction in a specific department in partnership with the store manager. A focus on delivering an exceptional customer service, train and develop team members on product knowledge and upholding store standards. Establish a strong sales culture with accountability for operational excellence, achievement of financial goals and store standards.

Primary/Major Duties and Responsibilities (Essential Functions):

People Management Skills:

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and holds team accountable to complete required training within allocated time frames
• Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
• Responsible for training store staff on product knowledge from their department

Customer Experience:

• Deliver exemplary customer service
  • Greet each customer within 30 seconds of entering the department or store
  • Engage with customer to learn about what the customer needs are
  • Build the sale by introducing new products and private label to the customer
  • Add on at the register and thank the customer as they leave
• Act as the store’s product expert, educating customers on unique products and Brown Jug’s private label offerings
• Accountable for department product roll-out and new product launch
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager.

Schedule Requirements:

• To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store. Following the business needs using the heat map of customer flow. All managers are required to work the following schedules:
• A minimum of two Saturdays per month, February through November
• In December, every weekend is required
• January, flexible scheduling allowed for time off
• A minimum of one (1 mid-shift (until 7:00 or 8:00 pm) each week
• A minimum of three (3) closing shifts per month (for 2:00 am closing stores, only one (1) closing shift and two (2) shifts until 10:00 pm required)
• A minimum of one (1) opening shift per week

Financial:

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets
• Review financial documentation (invoices, costs) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost. Plans with Management when trends show a deficit to budgets

Day to Day Operations:

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming event and promotions; execute appropriately

Regulatory Adherence:

• Ensure that OHS, LP, TAP or Rserving and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain TAP or Rserving and ensure employees maintain TAP or Rserving
• Ensure AK ABC Board and other government guidelines are met
• Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Required Skills:

Required Qualifications and Experience:

Work Experience – Required/Preferred

• Minimum, 2-years’ experience in retail supervisory or management
• Product knowledge of the department and the passion to educate staff
• Excellent communication skills looking to improve the teamwork for the store
• Professional, well organized, ability to plan, execute the plan, prioritize tasks and has the initiative to drive the department to be the best

Education – Required/Preferred

• High School Diploma or equivalent
• TAP or Rserving Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Other Skills and Capabilities – Required/Preferred

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation
• Strong understanding of store operating reports, including P&L statements

 Workplace Hazards

• Robbery and shoplifting – psychological stress, violence and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips and falls
• Knives and broken glass

Afognak Native Corporation, Afognak Commercial Group LLC, Alutiiq LLC, and their subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, protected veteran status or any other characteristic protected by applicable federal, state or local laws.

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O’Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client–customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company’s Career page.