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Position Overview:

Position is located in Ooltewah, TN

The ideal candidate for this position is someone who has previous data entry experience, can multi-task, is detail-oriented, and can handle a fast-paced environment while maintaining a high level of customer service. Previous truck load experience is helpful but not required. The CSR will promote a positive experience and assure a high level of servicing customer freight. Set appointment time to maximize productivity and reduce dwell time. The CSR will ensure the daily acceptance and scheduling of the transportation terminal freight. Meets the service and efficiency standards of the company. This position will develop daily schedules and verify that the Planners can sufficiently plan for them to achieve and maintain high service levels by working closely with FMs, APs, and freight. The position will establish and maintain a professional working relationship with customers and the sales team.

Schedule: Mon – Fri. 8:00am to 5:00pm

Responsibilities

• Point of contact for customers’ needs / own customer relationship
• Work with new customers as they are assigned to a clean successful startup.
• Monitor customer trailer pools and communicate with the customer on needed detention and other accessory charges.
• Monitor customer revenue levels weekly and promote account growth.
• Communicate with the sales manager about any issues, rates, or needs involving the account.
• Must be the owner of our revenue push, and book freight for above terminal level needs.
• Work with the planners and DAT 360 for finding backhauls in assigned market areas.

Daily Tasks

• Check Late reports periodically throughout the day and notify and/or address late loads.
• Communicate with existing customers and reach out to new customers.
• Build/creates all freight bills and set appointment dates and times.
• Monitor EDI and accept/decline all loads for assigned customers
• Makes all customer appointments and updates loads in the grid with those appointment times
• Monitors and maintains trailer pools (communicates with FM on pools that are over, bad sats, returns, geofence needs, etc.)
• Trace/track customer deliveries to ensure 98.5% on-time service.
• On-Time Service Reports Daily (from Report Launcher) and Weekly- relay scores to customers
• Monitor and update customer websites for load information.
• Ensure we have a backup CSR to cover assigned accounts.

Safety

Operate and set an appointment to run legally according to local, state, and federal laws and regulations at all times.

Possess industry knowledge of Transportation, Logistics, Planning, and Analytical Process improvements.

Relay positive safety performance to our customers.

Other

Identify, isolate, and solve problems that will improve the company’s overall performance.

Assist other terminals with day-to-day functions as needed.

Perform additional related duties and assignments

Compensation based on experience. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How many years of experience do you have in Transportation?
• What is your desired pay?
• Will you be able to reliably commute to 8912 Transport Lane Ooltewah, TN for this job?

Work Location: In person