Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software, and accessories, has an immediate opening for a Technical Remote Support Specialist focused on our TimsTof product line.The Technical Remote Support specialist will provide technical support for our high-resolution Q-TOF product lines. Focus is on the Proteomics solutions with timsTOF technology coupled by online nanoHPLC, as well as Metabolomics and Imaging solutions equipped with adjacent technologies. The area of responsibility includes customers as well as service colleagues from North America. This position is fully remote. 

Responsibilities

• Technical support for customers in North America via telephone, email and remote support tools.
• Technical support for service colleagues in North America during installation, maintenance and repairs.
• QC sample-based application-related troubleshooting for hardware root cause investigation.
• Checking of installed software products for compatibility.
• Organization and coordination of the necessary on-site service visits
• Coordination of spare parts deliveries.
• Cooperation with the adjacent departments, e.g. aftermarket, production, product management and application support.

Qualifications

• B.S. in Biotech, Chemistry, Electronics or related fields or equivalent experience.
• Knowledge of analog electronics, high voltage circuitry/circuits, laser technology is preferred.
• Strong technical skills involving analytical instrumentation.
• Experience diagnosing and repairing mass spectrometers is an asset.
• Experience with GLP and working in a regulated environment.
• Ability to communicate and work closely with Remote Support Team. 
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $67,800 and $87,600 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time, holidays, and more.

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restriction.

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