A broad role actively managing over $100 million dollars in Capital Contracts globally. The position requires coordination between sales/service and all internal departments to ensure that all contract processing requirements are met on a daily basis.

Major responsibilities of this position include taking the contract consist requirements from order inception to contract completion including shipment follow up, tracking, shortage, backorder shipping and ‘dead on arrival warranty claims. Attention to detail and follow-up are requirements of this position and are crucial to Capital Equipment Contract Processing. Must work well with others and in a team environment. Must have the ability to work independently and make decisions. This position is entry level working towards the Associate Contract Manager position through Phases of training.

% of Time Spent

60

Own the Contract Management Process from the point of contract submission to contract completion. Review all incoming contracts ensuring completeness and accuracy based on center configurations, current price pages and other required information. Incorporate any additional Order Change Notices and maintain orders within BASIS according to forecast priority to provide global visibility of Capital Equipment scheduling. Ensure contract data placed in OCS is accurate and updated with any changes including customer want dates, forecasted bill dates and L/C or shipping information.

Actively communicate with worldwide sales, purchasing, logistics, product management, worldwide service, credit and accounting departments concerning contract requirements. Communicate and document all internal and external correspondence relating to the contract until installation is complete. Track A&P dollars and process AP checks and wire transfers for A&P purchases, labor and commission payments. Manage Return Authorization process, coordinating returns and customer expectations with Sales, Field Service, Logistics and Warehouse. Issue credit as needed.

15

Manage the Expedite and DOA/Warranty Process for all contracts. Use problem solving to resolve issues regarding claims reported on Capital Equipment Contract shipments and deliveries while investigating thoroughly any product issues including shortages, product failures and MNC inconsistencies. Work closely with internal departments along with sales and service to help find the root cause of expedite claims in order to code replacement orders correctly.

10

Review and identify custom product on incoming contracts. Communicate product requirements to sourcing and product management for custom/specialty items including pinsetters, lanes, furniture, masking units, house balls, and exception requests that include custom products. Attend and participate in ECR Board and Custom Product Status Tracking Meetings.

Experience

Education Level

Bachelor’s degree required or equivalent work experience.