2 Academic Success Coach Jobs in Orchard, NY
Bryant & Stratton College is Hiring an Academic Success Coach Near Orchard, NY
Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.
Reports To: Student Services Manager/Dean of Student Services
Location: Orchard Park, NY
SummaryPosition DescriptionThe primary function of an Online Success Coach is to build a personalized relationship during the enrollment process. The Online Success Coach assures that academic enrollment steps are completed. Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance. Additionally, the Online Success Coach uses experience and knowledge of coaching philosophies to assure successful student transition and that college policies for enrollment and registration are followed.
Essential Duties And Responsibilities
- Goals: Meet and maintain retention and conversion metrics dictated by projected budgetary enrollment.
- Urgency: Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to time management, follow through, and goal achievement. Focuses on reconciling concerns with appropriate urgency. Develop action plans for success related to first term retention.
- Transition Metrics: Work in partnership with assigned groups of associates, admissions representatives, financial aid advisors and instructors to assure that students are coached and guided closely through the enrollment process. Provide excellent customer service and support services to the student to help increase campus retention and graduation rates.
- Proactive Outbound Contact: Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts. Overcome student objections to ensure continued persistence through the enrollment process.
- Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM databases. Complete all paperwork in a timely manner.
Qualifications
- Bachelor’s degree from an accredited institution
- Two-three years of experience in customer service and sales
- Internet savvy, proficient with Microsoft Office products
- High volume phone contact.
- Master’s degree
- Experience with Banner
Position requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.
Apply today for immediate consideration!Salary: $45,500 per year ($21.87 per hour)
This position is eligible for overtime.
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Job Summary
Full Time
Colleges & Universities
$47k-60k (estimate)
04/08/2023
07/22/2024
bryantstratton.edu
CLEVELAND, OH
1,000 - 3,000
1991
LISA MASON
$50M - $200M
Colleges & Universities
Related Companies
About Bryant & Stratton College
For 160 years, Bryant & Stratton College has been providing real world education leading to bachelors, associates, and professional certificates of completion in the fields of healthcare, technology, legal, business, and graphic design. Bryant & Stratton College offers degrees designed for today, because each academic program is designed directly from the feedback of employers. Our flexible curriculum offers a mix of challenging academics, practical education, and real world experience, so our graduates can make an impact in their workplace from day one. Whether you are interested in studying ...at a campus, online or both, Bryant & Stratton College can help you fit education into your life.
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The job skills required for Academic Success Coach include Customer Service, Coaching, Microsoft Office, Written Communication, Time Management, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be an Academic Success Coach. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Academic Success Coach. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Academic Success Coach positions, which can be used as a reference in future career path planning. As an Academic Success Coach, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Academic Success Coach. You can explore the career advancement for an Academic Success Coach below and select your interested title to get hiring information.
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