56 Tech Support Sr. Staff / Ridgefield Park, NJ / Logistics / SC773758 Jobs in Ridgefield, NJ
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Tech Support Sr. Staff / Ridgefield Park, NJ / Logistics / SC773758
$81k-101k (estimate)
Full Time | Heavy Civil Construction
2 Months Ago
BTI Solutions is Hiring a Tech Support Sr. Staff / Ridgefield Park, NJ / Logistics / SC773758 Near Ridgefield, NJ
Why Work for Us?Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
401K with Employer MatchCompany Paid Dental, Vision, Life and Medical up to 100%Paid Sick LeaveChance for VISA sponsoringJob Description:
401K with Employer MatchCompany Paid Dental, Vision, Life and Medical up to 100%Paid Sick LeaveChance for VISA sponsoringJob Description:
- Middle (related experiences 4 up to 8 yrs.)
- Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
- Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
- Provide VIP Support for Executives
- Troubleshooting and resolving all hardware, software, and network problems
- Escalate issues to third-level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of the time
- Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Excellent problem-solving, communication, and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
- Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
Job Summary
JOB TYPE
Full Time
INDUSTRY
Heavy Civil Construction
SALARY
$81k-101k (estimate)
POST DATE
04/16/2024
EXPIRATION DATE
07/12/2024
WEBSITE
btisolutions.com
HEADQUARTERS
RICHARDSON, TX
SIZE
100 - 200
TYPE
Private
CEO
SOONYEONG LEE
REVENUE
<$5M
INDUSTRY
Heavy Civil Construction
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