37 Help Desk Specialist Jobs in Phoenix, AZ
BTI is Hiring a Help Desk Specialist Near Phoenix, AZ
Job Description
Duties:
- Serves as the Tier 2 and 3 Support for the NIDDK computer user community in Phoenix, Arizona.
- Responds to customers via phone, in person, and through remote support channels.
- Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Help Desk according to service level guidance.
- Records all activities within the NIH central ticket tracking system and documents cases thoroughly and accurately in real time, per NIDDK and NIH service standards.
- Documents problem resolutions as knowledge records in the NIH IT Knowledge Base.
- Follows quality control workflow to ensure proper documentation and quality of case handling.
- Staff shall be proficient supporting current Windows AND macOS versions.
- Help Desk Specialists within the continuity program must also monitor and respond to application alerts according to established monitoring plans.
- They must coordinate communications channels during major incidents and record problem investigations in the NIH My IT Service Management System in a timely fashion.
- Qualifications:
- This position requires a Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience.
- Requires technical computer and customer service skills.
- Must hold one or more of the following certifications (or current equivalent):
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Associate – Mac Integration Basics (current or current -1 version)
- Apple Certified Support Professional (current or current -1 version)
- CompTIA A Certified Professional
- CompTIA Network Certified Professional
- CompTIA Security Certified Professional
- Jamf Certified Tech
- Jamf Certified Expert
Powered by JazzHR
k2olKeZb28
Job Summary
Full Time
$63k-78k (estimate)
09/08/2024
09/21/2024
bti.tv
FRANKLIN, TN
25 - 50
Private
ROBERT MATTHEWS
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
