A Top Am Law firm is seeking a Director of Knowledge and Practice Innovation to lead their Knowledge and Innovation efforts, enhancing efficiency and the attorney experience across all practices and departments.

This position is ideal for a dynamic leader who can drive innovation and efficiency across the firm's practices and departments, fostering a culture of continuous improvement and client service. This role can be based in San Francisco, Santa Monica, Silicon Valley, Seattle, NYC, or D.C.

Key Responsibilities:

• Lead firm-wide practice technologies with Practice Group Leaders, COO, and Senior Director of Practice Management.
• Provide technology guidance and develop best practices for practice group technologies.
• Create and implement practice innovation strategies for each practice group.
• Support strategic objectives with innovative technology solutions.
• Lead Innovation Attorneys and department managers to enhance practice group and attorney experiences.
• Participate in committees related to practice technology, training, communications, and support.
• Manage the Knowledge & Innovation team in automating processes and building knowledge-sharing systems.
• Recommend and initiate improvements in knowledge and innovation areas.
• Promote a culture of continuous learning, innovation, and client service.
• Collaborate on legal substantive training with the Legal Personnel and Training department.
• Oversee vendor contract negotiations within the department.
• Stay current with trends in knowledge management, legal technology, and law firm business.

Qualifications:

• 8-10 years of experience in knowledge management, operations, process improvement, marketing operations, legal practice, or legal operations in a law firm or corporate setting.
• Bachelor’s degree required; advanced degrees (MLIS, MBA, JD) preferred.
• Strong operational experience and understanding of technology and business process improvement.
• Excellent relationship-building and collaboration skills.
• Ability to empathize with and engage attorneys, focusing on business perspectives.
• Proven project management, critical thinking, and change management skills.
• Proficiency in Microsoft Office and SharePoint.
• Advanced knowledge of technology systems and applications used in law firms and legal departments.